Quote:
Originally Posted by hoboman27
.....Do keep in mind that it's probably going to be chaotic, with all the extra procedures and locations and space, I can see the employees being stressed out for the first couple of weeks.
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Quote:
Originally Posted by yyc_engineer
I honestly don't think it will be that bad. We are spending the next 10 weeks testing and trial-ing the hell out of that building.....
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Quote:
Originally Posted by hoboman27
it's more so a concern of the human factor. Sure the systems and the machines will probably function fine, but human errors and everybody learning a new process is usually what screws it up.
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I'm with hoboman, its going to be chaotic, but not for any reason the YYC-engineer and other designers and builders can compensate for or take responsibility for ensuring a trouble free launch.
I have reviewed numerous trip reports, lessons learned reports, white papers, and had a few first hand experiences with large scale aviation technology/process/infrastructure go live events. They all point to a scenario of at least 1-2 weeks post large scale change event of chaotic travel experiences for pax involved.
There are all ready a few hiccups revealed in the early trials. For starters, I have witnessed the automatic bag drop machines are very finicky with regards weight and bag dimension sizing. Am errant strap from a 100L backpack will result in the machine rejecting the bag. Also, at the AC desk only 1 out of 2 self bag drop machines is ever in operation.
to be continued....the rest of the post
System/process perspective: Among the big challenges for new international terminal is how to staff the international concourse D separate from the concourse E. For some, like the airlines, there will be no change to the staffing levels. But for others, like CATSA, there are big challenges. For example, a 7am departure on WS and second flight on Sunwing to Mexico. That's about 350 pax that are currently handled though concourse A preboard screening that combines domestic and international traffic. New terminal Ops how does CATSA staff the preboard screening lanes for A and D? No amount of physical trials will prepare for the real life events of daily operations.
System and human nature perspective: There are other eventualities that must be accounted for. Example, let's say AC845 dumps a full load of pax out on the street because of mechanical. In the old terminal those pax could go out from sterile airside and to the ground side. However the new terminal will require everyone to exit concourse D through CBSA. Can 270 extra pax be handled on short notice? What about the single pax that forgets something after going the pre-board screening and now has to be directed back to CBSA arrivals hall. Is they a trial,script for this eventuality?
Process perspective. Current tranbsorder Ops of A-B-C workflow will switch to the A-C-B workflow with preboard screening before USCBP. From a personal perspective I can do USCBP in about 2 minutes while preboard security screening can be 20 minute process with lineup in Nexus lane. Further, while the USCBP agents can modify their process to speed up the process (ask fewer questions for low risk travellers and only cursory review of secondary screening), CATSA cannot adjust procedures on the fly resulting in delays at screening line will harder to counteract.
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