I feel for the people stuck, but I'm mainly a business or leisure traveler now - I would never dream of trying to fly somewhere during the holidays. I love flying Southwest out of MDW (esp since I live south of Madison St) and I haven't had any serious issues flying them over the past few years.
It seems like this kind of chaos is just par for the course now - it's Southwest taking the brunt this time, but next year it could be AA or United. Air travel at the holidays is just impossibly cursed - winter weather, airplanes, and huge travel volumes don't mix. I don't know why people even bother - use Zoom or FaceTime for the holidays, and then travel to see your loved ones at a different time of year.
Making it worse, the working-age people who tend to travel during the holidays are also the most sensitive to disruptions, since they have to travel within very narrow windows proscribed by their jobs and family obligations. For college students, seniors, etc a flight delay is less of a catastrophe.
I will stick with my Southwest Rapid Rewards account - maybe my miles will count for double if they lose a lot of business! Hopefully they find a way to fix their tech issues and come out stronger.
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la forme d'une ville change plus vite, hélas! que le coeur d'un mortel...
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