Quote:
Originally Posted by Acey
You know darn well that no airline has data to show a statistically significant number of people are not flying codeshare legs because of the requirement for new boarding passes to be printed at the podium, because that is simply not a thing that stops people from flying.
T3 being a shithole is of far greater concern to WS, though somewhat outside of their control.
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It is an indication that they don't have their act together with their partners.
AC with their star partners area able to make it work. The one problem is printing zone numbers, so it is not perfect.
The fact all the connecting passengers onto these Delta flight need an additional touch point with a customer service agent at the gate to reprint the boarding pass and redo the document checks adds labor costs, inconveniences the customer and causes the customer to second guess doing this again.
I would agree T3 being a "shithole" is a major problem. I liked that terminal in the good old days when Canadian was based there, that was in part because the old T1 and T2 was an even bigger pain. Today T3 needs a major rethink.
Basically WS has its two main hubs in terminals that are poorly designed for modern travel. AC is in a much better position from a terminal perspective in both YYC and YYZ.