Calgary International Airport II

[boeing767300]

I am saying that the flight attendants should know at all times where the medical equipment is stowed NO EXCEPTIONS. Also when a passenger in their eighties goes into medical distress they might want to start thinking where the equipment is located. It's called being pro active and doing your job, nothing to do with mind reading!

[Cage]

Originally Posted by boeing767300

I am saying that the flight attendants should know at all times where the medical equipment is stowed NO EXCEPTIONS. Also when a passenger in their eighties goes into medical distress they might want to start thinking where the equipment is located. It's called being pro active and doing your job, nothing to do with mind reading!

The FAs know at all times where the equipment is stowed, NO EXCEPTIONS. There is 2 weeks of training, including 8 days of safety training before the FA steps into the airplane. Then there is annual recurrent training to refresh and test the FA.

I 100% believe the FAs were doing their job when the pax went into medical distress. The problem I have with this incident and with vast majority of CBC reporting is the general public doesn't understand the complexity of the situation and the limited options available while inflight.

Activate the AED and the aircraft has to divert. The First point of contact is the Med alert desk available by satellite phone. Once the call is placed the med alert desk handles the triage.

Here is the big sad fact, if you have a severe medical issue on a route with 180 minutes ETOPS requirement, the likelihood of death is somewhere north of 75%. That is the reason ULH airplanes have one space morgue onboard to handle the eventual situation where a pax dies enroute.

[hollywoodcory]

http://www.airliners.net/forum/viewtopic.php?f=3&t=1388135

AA ORD-YYC SEP 0.1>1.0 OCT 0>1.0 NOV 0>1.0

Not sure if I am reading this correctly, but it appears AA is extending ORD into the winter months?

[Johnny Aussie]

Originally Posted by hollywoodcory

http://www.airliners.net/forum/viewtopic.php?f=3&t=1388135

Not sure if I am reading this correctly, but it appears AA is extending ORD into the winter months?

Until the following week’s update was posted... was just a glitch.

http://www.airliners.net/forum/viewtopic.php?f=3&t=1388743

The flights will only operate from 7 June to 3 Sept

[YYCguys]

I wonder if the airport authority will build a Plus 15 from the Orange Employee Parking Lot across Airport Road for access between the international terminal and the employee parking lots. Or conversely, initiate a regular and frequent employee shuttle service between the employee parking lots to both terminals. I see so many crew crossing Airpirt Road on street level near the cell phone lot to access the international terminal more quickly. It’s dangerous for drivers and pedestrians with no crosswalk in place!

[outoftheice]

Originally Posted by YYCguys

I wonder if the airport authority will build a Plus 15 from the Orange Employee Parking Lot across Airport Road for access between the international terminal and the employee parking lots. Or conversely, initiate a regular and frequent employee shuttle service between the employee parking lots to both terminals. I see so many crew crossing Airpirt Road on street level near the cell phone lot to access the international terminal more quickly. It’s dangerous for drivers and pedestrians with no crosswalk in place!

I wouldn't hold out hope. The airport authority seems to have a general hate on for new crosswalks and really doesn't seem to care much about employees.

The tunnel that was built to connect people between the P2 parkade/silver lot and the new international terminal has got to be one of the worst design choices I've ever seen. Instead of a $30,000 crosswalk that allows people to walk between the two areas within 30 seconds they decided to go with an expensive tunnel that needs to be heated and maintained, increases the walking time to 3 minutes and features a long ramp which is steep enough that they now have a sign telling people with mobility issues to push the emergency help button so a golf cart can be sent to pick them up.

Long story short, if the airport authority can't admit defeat and install a pedestrian crossing between the international terminal and P2 I don't think we'll ever see then make a move and install a crosswalk for jaywalking employees from the orange lot. The people at the CAA really seem to have no clue at human behaviour in an urban environment (after all the airport is essentially a small city) and could probably do with an urban planner or something similar on staff.

[outoftheice]

In other news, I saw on Twitter that the pandas are airborne towards Calgary and should be arriving on a morningstar flight late this afternoon.

[hoboman27]

Originally Posted by outoftheice

I wouldn't hold out hope. The airport authority seems to have a general hate on for new crosswalks and really doesn't seem to care much about employees.

The tunnel that was built to connect people between the P2 parkade/silver lot and the new international terminal has got to be one of the worst design choices I've ever seen. Instead of a $30,000 crosswalk that allows people to walk between the two areas within 30 seconds they decided to go with an expensive tunnel that needs to be heated and maintained, increases the walking time to 3 minutes and features a long ramp which is steep enough that they now have a sign telling people with mobility issues to push the emergency help button so a golf cart can be sent to pick them up.

Long story short, if the airport authority can't admit defeat and install a pedestrian crossing between the international terminal and P2 I don't think we'll ever see then make a move and install a crosswalk for jaywalking employees from the orange lot. The people at the CAA really seem to have no clue at human behaviour in an urban environment (after all the airport is essentially a small city) and could probably do with an urban planner or something similar on staff.

Yeah and those elevators are huge! They must have costed someone's first born child!

[YYCguys]

There’s a tunnel between P2 and the new terminal? Who knew! I’ve never seen it!

[milomilo]

I used that tunnel for the first time recently and was also shocked at how bad the design was, and how long a walk up a steep ramp I had to make. I've been using the US terminal a lot recently and it is overall complete shit from a user perspective compared to other airports - long walks everywhere and nothing seems to have been designed with the actual user in mind. I'm sure this benefits someone, but who that is I'm not sure.

The only good thing is that Canada has now at least semi joined the modern world with improved customs, but even that is still backwards compared to the EU with our silly paper card. Overall it's a pretty embarrassing effort for a brand new terminal.

[Tobuz]

The “silly paper card” required by CBSA in Calgary is now almost only a Calgary thing.

CBSA (moving at the speed of, well, bureaucracy) planned their new Calgary operation with the latest, greatest technology at the time — the paper form readers that we have now.

But then, just a few months after opening YYC, they moved on to new and better tech that entirely eliminates those paper declaration cards. Shortly after they were installed here, our brand new kiosks were already old news and obsolete. But we’ll likely have them for quite some time still, I expect.

Here are the new ones, now in use at every major Canadian airport ... except YyC:

https://www.cbsa-asfc.gc.ca/travel-voyage/pik-bip-eng.html#where

[milomilo]

Great!

[Cage]

Originally Posted by Tobuz

But then, just a few months after opening YYC, they moved on to new and better tech that entirely eliminates those paper declaration cards. Shortly after they were installed here, our brand new kiosks were already old news and obsolete. But we’ll likely have them for quite some time still, I expect.

Originally Posted by milomilo

I used that tunnel for the first time recently and was also shocked at how bad the design was, and how long a walk up a steep ramp I had to make. I've been using the US terminal a lot recently and it is overall complete shit from a user perspective compared to other airports - long walks everywhere and nothing seems to have been designed with the actual user in mind. I'm sure this benefits someone, but who that is I'm not sure.

......Overall it's a pretty embarrassing effort for a brand new terminal.

The new terminal gave everyone (airlines, customs, security, pax, etc) everything they wanted but nobody is happy with the new place. Examples:

-Self Serve kiosk at bag drop required lots of IT interface and integration that only AC and WS were willing to do. Also the self serve bag drops require the space of 2 regular checkin counters. Finally, the kiosks will jam the crisp Lang system if you use checkin staff to attempt to speed up the bag drop process.

- until the deployment of CATSA Plus, no one outside of CATSA knew the plan involved removing Nexus lanes. Out of all the missteps, the CATSA Plus introduction has the most issuesand the most reluctant operator to making changes that improves passenger experience.

- the use of YYCLink shuttles was a replacement original vision that put WS on concourse C and AC on concourse A. However in this capacity that AC would want incrediblely high compensation to move was probable p. This should be placed on the tombstone of the previous administration.

- the CBSA kiosk issues and line placement was the result of multi year protracted negotiations between the airport, the CBSA, and the CBSA union. What we got was a 2014 kiosk solution implemented in 2016, but unable to transition newer tech because an agreement had been signed for the previous generation kiosk.

Unfortunately I don’t hold out much hope for the new plan from the airport authority. They will make cosmetic improvements to the terminal (public art, employee uniforms, displays, retail stores) in order to make the place have more local feel. While there will be improvements, without addressing the core deficiencies in pax experience the improvements will be “putting lipstick on a pig”.

[hoboman27]

Originally Posted by Cage

The new terminal gave everyone (airlines, customs, security, pax, etc) everything they wanted but nobody is happy with the new place. Examples:

-Self Serve kiosk at bag drop required lots of IT interface and integration that only AC and WS were willing to do. Also the self serve bag drops require the space of 2 regular checkin counters. Finally, the kiosks will jam the crisp Lang system if you use checkin staff to attempt to speed up the bag drop process.

- until the deployment of CATSA Plus, no one outside of CATSA knew the plan involved removing Nexus lanes. Out of all the missteps, the CATSA Plus introduction has the most issuesand the most reluctant operator to making changes that improves passenger experience.

- the use of YYCLink shuttles was a replacement original vision that put WS on concourse C and AC on concourse A. However in this capacity that AC would want incrediblely high compensation to move was probable p. This should be placed on the tombstone of the previous administration.

- the CBSA kiosk issues and line placement was the result of multi year protracted negotiations between the airport, the CBSA, and the CBSA union. What we got was a 2014 kiosk solution implemented in 2016, but unable to transition newer tech because an agreement had been signed for the previous generation kiosk.

Unfortunately I don’t hold out much hope for the new plan from the airport authority. They will make cosmetic improvements to the terminal (public art, employee uniforms, displays, retail stores) in order to make the place have more local feel. While there will be improvements, without addressing the core deficiencies in pax experience the improvements will be “putting lipstick on a pig”.

Who knew there's so much behind the scenes, well...


Moving AC to A sounds bold, wouldn't they come down on YYC hard?

[casper]

Originally Posted by hoboman27

Who knew there's so much behind the scenes, well...
...

Moving AC to A sounds bold, wouldn't they come down on YYC hard?

Wishfull thinking to expect the only airline that operates wide-body service from YYC to the three major international transit hubs to voluntarily move it domestic operation to the opposite end of the airport from its international operation. All this so their main competitor can strengthen their own customer experience.

The person who came up with that bright idea might have been trained by the same people who believe Montreal was well served by having their domestic and international operations in different airports.

[Lancaster]

Originally Posted by casper

Wishfull thinking to expect the only airline that operates wide-body service from YYC to the three major international transit hubs to voluntarily move it domestic operation to the opposite end of the airport from its international operation. All this so their main competitor can strengthen their own customer experience.

The person who came up with that bright idea might have been trained by the same people who believe Montreal was well served by having their domestic and international operations in different airports.

The bolded is what baffles me most. Why would AC ever in their right mind agree to moving to A? You have the prime real estate in your competitors home base and primary hub. You hold that onto that one tight for no other reason than to mess with WS.

[MalcolmTucker]

Clearly an entirely different expansion plan was what should have been done, one that recognized the utility of swing gates.

The airport's passenger growth pushed the board to pull the trigger too early, before design was even complete or enough consultations done.

Could have built a brand new domestic pier for Air Canada next to A, and have the old A/B/C be international/USA, with swing gates for each WJ and AC near to them. Would have left with the same problems though - eventual non expanadability.

Or you build international and USA as a satellite terminal, with an underground train running from the base of the old B/C pier (two 'lines', secure and not secure running on the same tunnel. Non secure for exiting passengers and passengers going to usa preclearance), with the old Canada customs area being a new combined security point. Make it three levels + service so you can swing all gates 3 ways. Eventually the old terminal 'arc' is carved out into a checkin only area, and further domestic expansion pushes out into a further remote terminal. This would likely have been as extra $500 million at least given the cost of Dulles's train as a comparison.

[MalcolmTucker]

To swing 3 ways, one of the levels only needs to be secure arrivals if you are willing to comingle outgoing international traffic with domestic, as was the case pretty recently at yyc.

[hollywoodcory]

Looks like AC has removed NRT from its schedule next winter. Possibly going back to just Summer seasonal again?

[Cage]

Originally Posted by Acey

Yes there have been rumblings and now it is gone from the sked, winter is not finalized so there's always a slim chance... but this is not good. Currently ending at the end of October.

If NRT goes, there is no need for separation between international (non transborder) and domestic departures. They might as well just remove the wall separating C70 domestic desks from the international departures. The only remaining impact would be to require duty free to transport purchases to the aircraft door.