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Originally Posted by ACT7
Does anyone else find it odd that YVR's domestic security priority lane shuts down at 4:30 PM? Not sure how this airport consistently finishes first every year in airport rankings. There are still times you need that silly sticker on your boarding pass just to go through the priority lane even with AC status and/or flying in J. For an airport that touts itself as a major international hub, shutting down the priority lane is a weird move. I'm yet to see that in any other Canadian airport - even as small as YWG.
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Yes the shuttering of Priority and Nexus lanes at 4:30pm is a unique feature of YVR. Most other places are open until 6-7pm.
CATSA contracts out pre-board security to different agencies. The following have contracts.
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The following companies will continue to provide screening services:
(1) G4S Secure Solutions (Canada) Ltd. in the Pacific Region (B.C., Y.T.); contract value: $510 M;
(2) GardaWorld in the Prairies Region (Alta., Sask., Man., N.W.T); contract value: $586 M;
(3) GardaWorld in the Central Region (Ont.): contract value: $838 M;
(5) Securitas Transport Aviation Security Limited in the East Region (N.L., P.E.I., N.S., N.B., Que., Nvt.); contract value: $632 M.
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http://www.catsa.gc.ca/oct18-2016
Contracts were awarded in October 2016 for a period of 5 years.
Note that GardaWorld Prairies and GardaWorld Ontario appear to be different divisions.
Each security contractor has the ability to be slightly different so long as they abide by the SOP manual.
In YVR they close the Nexus/Priority lines at 4:30pm. YVR also conducts training in the Nexus/Priority lanes after 4:30pm. They also close the lanes to complete more "random" security screenings. Basically the airport has to get through so many random security screenings per day or month, but the airport can modify the times when pax are more likely to receive a random screening. So at 5pm every second pax is "randomly" selected for additional screening. Whereas at 7am every 20th person is randomly selected.
At YYC, they are not allowed to have more than one Nexus lane open at one time in each checkpoint (and Nexus front of the line privileges at the International terminal). Additionally, the priority lane must be merged with the general lane at unfavourable rate (e.g. 3 regular to 1 priority). YYC cannot conduct training at the Nexus lane, but is permitted to put the slowest and least knowledgeable agents on the Nexus Lane. The unwritten/unspoken goal is to have pax cross the Nexus lane at the same time regardless of line.
At YYZ, they must open multiple Nexus Lanes at YYZ T1 at the peak times. Beyond the gatekeeper there are no agents assigned to the divest station at the Nexus lanes, Only one agent on the hand wand and another agent on explosives detection and content search. Only Nexus pax at the Nexus lanes.
AC strict attitude is the reason for YYZ being so different than others. AC regularly sends out the top brass to advocate with GardaWorld and CATSA.
I have on good authority that CATSA (HQ) wants to abolish Nexus Lanes with the introduction of CATSA Plus. The exception will be YYZ T1 where the GTAA has made Nexus their hill to die on.
The primary problem with the Nexus lanes for CATSA and the screening contractors: the lanes house the most experienced travelers. These travelers know the rules and complain a lot when something goes sideways. A security agent forgets a rule and the Nexus card holder will be asking for a supervisor immediately. Also there will be follow up with CATSA HQ through the complaint line. Regular travelers are unaware of the rules and easily pacified by the agent. Finally regular pax are not inclined to sweat the small complaints.
The Nexus travelers get through the lanes the quickest because the divest process is so routine. Laptop, liquids, and jacket are off and all bins filled in 20 seconds. Same thing takes 30-60 seconds for a regular traveler and they will miss something, requiring re-screening. The Nexus traveler efficiency contributes to the line being much shorter than the regular line.
Finally and probably the biggest Nexus/Priority concern, regular travelers hate the perceived special treatment and will complain about the long lines because they could not access the priority services.