Quote:
Originally Posted by jmt18325
The 31" pitch, before the new slim seats, was brutal. Now, Westjet is again comfortable (on the planes that have the new seats) I had no problems flying to Athens with 30" of pitch. At 6'1" I had legroom to spare. Given that, I'm sure I'll survive 29" pitch with similar seats (I just haven't had the opportunity to try it yet.
That's not the fault of Air Canada - it's clearly advertised. Air Canada's mainline fleet is very consistent. Rouge is very consistent. Express is very consistent. Knowing they're not the same thing is the responsibility of the consumer.
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Like I said, I don't have a problem with the Rouge flights I've been on. I knew what to expect and the flights met my expectations very well. In fact, I got lucky and got a Preferred seat on my flight back to Toronto from Phoenix and was pleasantly surprised.
As for the branding issue I'm sure Air Canada is trying to promote the difference between mainline, Express and Rouge, it's just that most of the flying public doesn't care (this excludes frequent flyers and avgeeks like us on this forum).
The closest analogy I can come up with is the 1982-88 Cadillac Cimarron. The car was a rebadge job of a '82 Chevrolet Cavalier with some fancy options that was Cadillac's attempt to get the entry-level luxury market. Ostensibly, it was marketed as "Cimarron by Cadillac" - trying to position it as a brand unto itself. This distinction was lost on the buying public, who was expecting a Cadillac. Unfortunately for them, they got a dressed up Cavalier. It did lasting damage to the Cadillac brand.
I feel this is the issue is happening with Air Canada and Rouge.
With Westjet, you're getting one of two easily distinguishable flights. Either you're on a Q400 turboprop and you're getting the Encore experience or you're on a 737/767 and you're getting the mainline Westjet experience.