Quote:
Originally Posted by yyc_engineer
The real story is that one of the airlines (I won't mention which one) requires their staff to have access to fresh drinking water within a certain distance/time/area at all times (union rules) and to meet that requirement two water bottle refilling stations have been installed at the tray washing stations in either food court. I don't think they will be advertised as such but can be used by both staff and passengers.
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I don't doubt the statement that one airlines employee rules require access to fresh drinking water. I would hazard a guess that airline is WestJet. Further its probably not just FA's but all their check in staff.
I know that AC does not have this listed in their work contracts, instead the flight crew has generous per deims included in their contract. Further, known flight crew can bring liquids gels and aerosols in quantities greater than 100ml.
Here is some facts for the board to consider. 85% of passengers fly once per year or less, this group accounts for less than 40% of airlines revenue. the remaining 15% of passengers account for over 60% of airline revenue. This 15% have access to the executive lounges and other entitlements of Elite status.
The above statistic partially explains why water fountains were missed. The new international terminal is geared toward the 15% frequent travelers as it is this group that is most sought after by the airlines. I am part of this group and would not consider to think about a water fountain in my top 50 things that a top tier international airport should have. The primary reason being that the airline will give me a bottle of water either on the airplane (if seated in Business Class) or at the airport (through the lounge or through the concierge).
Additionally, I am constantly advocating for the exclusion of water fountains in airport terminals because there is direct impact on security wait times. People forget to completely empty their water bottles prior to going through pre-board security screening, the delays to security screening mean that an additional security lane is required at concourse C security checkpoint during the busy periods (so where 4 lanes are most efficient, delays are causing the need for a fifth lane to open).