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Originally Posted by Full Mountain
Anyone know if any of the airlines have plans to put in the automated baggage check in machines similar to those that KLM has in AMS?
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My understanding is no automated bag drop facilities for new terminal.
From what I see on the third picture from the ones posted above, the international terminal checkin in desks will be similar to current AC domestic checkin desks. These desks have the agent standing in the open with bag belt to the side and computer on a swivel to allow for the pax to see the computer screen.
I am not a big fan of completely automated bag drop. There are a lot of tricks to getting bag tags into the proper placement. For example, while most get the big bar codes appropriately placed, there are 1-3 smaller bar codes that are stuck onto the side of the bags. These smaller bard codes are frequently missed during self scan process. There is also the need for Star Alliance priority tags.
The biggest quirk against automated bag drop is the checked bag fee. On the surface checked bag fee is an easy charge because its flat rate; however the complications start with frequent flyer status, continue with codeshare flights through to credit card affiliations, and end with multitude of exempt equipment.
The poeple most likely to learn and use automated bag drop are frequent flyers, however they have separate priority checkin facilities that are required to the fully staffed with knowledgeable agents just to remain competitive.