Quote:
Originally Posted by Aegis
Just out of curiosity, what's the problem with Rouge? I've never used them.
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Problems with rouge:
- Crew highly inexperienced. The most senior in-charge has about 1.5 years experience being a flight attendant. The inflight crew is also very young, so they lack a lot of life experience that can come in handy. Example, they have a hard time relating to stresses of travelling with small children. A few years ago on mainline AC and travelling with my infant daughter, I needed to warm a bottle. The FA took out the air sick bag, which to my surprise was waterproof, poured the hot water into the bag to quickly warm the bottle. No amount of training would account for this situation.
- The Western Canada implementation of rouge did not go well. For starters rouge transfer was only given about 6-8 weeks notice and that offended a lot of frequent flyers who booked assuming they would get mainline service. AC Management has pledged to not have quick transfers to rouge.
- Most of the rouge routes were places where upgrades from cheap fares were easy to come by. For example I have upgraded YYC-LAS numerous times for $99 base fare. I have done the same for LAX and SFO. YYZ and YUL AC Altitude members would do the same on flights to Florida. With AC rouge, the premium cabin product is economy seat with extra legroom and the middle seat blocked. Also the food is significantly reduced in quality.
- because there is more seats in the 319, the aircraft feels tighter. legroom has reduced by about 1/2 inch; the new seats are slimmer than previous mainline variety and this accounts for more than half the lost seat pitch.
- The rouge aircraft do not have IFE screens. IFE is provided over WIFI to the pax tablet or laptop. Power is not provided to the seat. On the flip side, the seat pocket is located at the top of the seat and standard IPAD tablet with cover can be hung from the seat pocket.
Overall the biggest problems with rouge is the lack of upgrade options that were previously easy upgrade flights from cheap fares.