I have to comment on United Airlines because I cannot recall ever having a positive experience with them.
Outbound tranferred in YYZ to UA and coming back transferred in Ottawa to AC. Going they were 3 hours late and coming back 4.5 hours late. Coming back, the plane was 2.5 hours late getting to the gate, so it took 2 hours from when it arrived until we left, but their excuse was that since it was coming in from YYZ, the deplaning passengers had to go through US customes and we had to wait for all the passengers to clear customs. Two things came to my mind when that was announced, first we watched all the passengers deplane and arrive into the passenger lounge, and second, YYZ arriving passengers already cleared customs in YYZ.
Finally got on the plane and the lone flight attendant had no clue where the plane was going. She had no idea. "ladies and gentlemen, welcome to UA flight 4439 to .......... uhh," The best part, she did her safety orientation, and when she was done, maybe she noticed I wasnt paying attention, she walked up to me and said in a voice so other can hear, "can you tell me where the nearest emergency exit is located" my response was in an equally loud voice "yes, but not until you tell me where we are going?" Which made a few passengers laugh.
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"Hey, Lama, hey, how about a little something, you know, for the effort, you know." And he says, "Oh, uh, there won't be any money, but when you die, on your deathbed, you will receive total consciousness." So I got that goin' for me, which is nice. Carl Spackler, 1980
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