Quote:
Originally Posted by CanSpice
What problem are we trying to solve by switching buses from a flat fare to distance-based?
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Presumably trading off bureaucracy.
If you have a bunch of distances to cover with a bus fare, someone needs to do paperwork. If you offer a flat rate, then no paperwork.
In an ideal situation you would "Tap on" and "Tap off" the bus. The initial tap deducts the full bus fare, and the "tap off" refunds the unused bus fare at the end of the day. If you get on the bus 8 times in 2 hours, then you still only pay one fare's worth, where as if you spread that over 8 hours then you pay at most a day pass's worth.
What complicates that is people who do not have the compass card, and pay by tapping on their phone or tapping their credit/debit card. In those cases, you are charged the full rate, and there is no ability to credit upon tap-off.
You also create a customer service nightmare when people do call in to whine about being overcharged, or they tapped the wrong card.
In an ideal situation there would simply be a "universal bus pass" mechanic built into the iphone's and such and regardless of what transit system you use, it's the same. Tap the phone when you enter the bus, and when you get off the bus if you forget to tap-off, the app will realize you are no longer moving with the bus's wifi beacon and signal a remote tap-off after 2 minutes.
Getting rid of cash from buses made them much safer and faster. If only we went the full way. Probably not happening now.
The transit system wants to find ways to generate new revenue, but nickel and diming people on transit probably isn't the solution. We have all the technical means to do distance based fares, but people will go back to complaining about how unfair it is when you want to go just one stop but have to pay the full fare anyway. It's a no-win situation when someone going 800m and someone going from King George to Waterfront pay the same.