Quote:
Originally Posted by ace.yyc
I don't work for AC, but way to completely ignore the actual post you're quoting.
The ill-advised comparison he made was between WS vs legacy US carriers.
- OTP no: objectively true in every facet of on-time performance in any published source
- cabins no: objectively true in terms of IFE in the new product, or as a percentage or porportion of resources put toward cabin refreshes
- regional jets no: they allow a robust short to medium range network, WS has zero
- general competence no: one could classify performance metrics other than OTP into this category, and there's not going to be a lot that WS wins
- lounges no: WestJet operates only one actual WestJet lounge
- FF absolutely no: WestJet's FF program is effectively nil
- alliance no: WestJet is not a member of an alliance
- connectivity no: the US legacy carriers all operate massive and robust hubs from coast to coast
Where did I lie? If not flying WestJet because they're a bad airline means I work for Air Canada, then sign me up.
I don't disagree.
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I use to regularly be 35K for 15 years in Aeroplan. Shifted to WestJet a few years back when AC became less friendly and after COVID shifted back to mostly flying Air Canada. Based in YYJ (and before that YXE), scheduled was always difficult so would end up on the other guys fairly frequently as well.
WestJet use to have friendly staff that were competent. Now try dealing with IROP conditions at a gate with either WestJet of Air Canada. Both airlines staff struggle with the basics of rebooking. Air Canada does a lot better than WestJet in that regard.
As an example, I recently did a connection on WS, in YWG. Getting off the aircraft received a text message from WS saying my connection was delayed and I would miss the third flight after that one. So I asked the agent meeting the flight. Without looking it up in the computer he said everything was on-time. I said "I just got a text from WestJet saying differently". Then he said he could not help me and just go the other gate, it was to complicated and someone else might be able to to help me. His job was simply to meet the flight, not to handle passenger connection issues.
I like the Plaza Premium lounges. If they are WS branded or not, I am ok with that.
WestJet has never called their front cabin on the 737 First. They always call it premium. So I guess that is what it is.
I recently started crediting all my WestJet flying to the Delta program. I do like Delta. From YXE, WestJet is the regional to make onward connections onto Delta. That usually works. Good to see WestJet expanding on that front. Delta is a sold airline and if WestJet handles their Canadian flying so be it.