Confederation Line (Stage 1) | In Service

[rocketphish]

This is a continuation of the closed Confederation Line (Stage 1) | In Service 1.0 thread.

[J.OT13]

Originally Posted by rocketphish

This is a continuation of the closed Confederation Line (Stage 1) | In Service 1.0 thread.

If this is the Confederation Line (Stage 1) thread, what will we do with Stage 2 East opens? And will we have separate Line 1 and Line 3 threads?

[rocketphish]

Originally Posted by J.OT13

If this is the Confederation Line (Stage 1) thread, what will we do with Stage 2 East opens? And will we have separate Line 1 and Line 3 threads?

When Stage 2 East opens, it will be part of Line 1. And once Stage 2 West opens, I imagine that this thread will simply morph into a Line 1/3 thread, since they're mostly the same. Once all construction activities wrap-up, perhaps we have just have a single O-Train thread? But we're not there yet

[rocketphish]

70% of Ottawa's Line 1 train cars are out of service
Bus reliability still below city standards

CBC News
Posted: Jan 23, 2026 1:18 PM EST | Last Updated: 13 minutes ago



OC Transpo reported slight improvements to its bus and train problems Friday, but only about 30 per cent of Line 1 train cars are operational, while five per cent of scheduled bus trips are not occurring.

This week, OC Transpo cut Line 1 light rail service until further notice because of the latest problems with its trains and their wheels.

Normally Line 1 has 13 two-car trains in service during peak periods, according to interim transit general manager Troy Charter. Now, four or five of those trains will consist of a single car.

The reduced service has resulted in large numbers of riders on trains at times but nothing unsafe in terms of crowding, Charter said in a Friday memo.

Trains will be running more frequently on Friday — every three to four minutes — with normal Line 1 service every 10 minutes over the weekend.

Just 18 Line 1 train cars, or "vehicles," remain in service, while 41 require work on their problem cartridge bearing assemblies, Charter said.

Effectively, about 70 per cent of the fleet is not available.

It's not immediately clear how many of those 41 train cars were set to run on Line 1's eastern and western extensions. Line 1 launched with 34 total train cars.

Twenty train cars should be in service by Monday, Charter said.

OC Transpo has also scaled back bus service because of a bus shortage this month. Some routes were cancelled days in advance while others were cancelled as people waited in the cold.

The service has blamed its aging bus fleet as more complex repairs keep buses off the road for longer. It's also blamed a shortage of mechanics.

For the week of Jan. 11, the service delivered 95.1 per cent of scheduled bus trips, Charter said Friday.

OC Transpo's target is 99.5 per cent. It usually runs around 97.5 per cent. At some points this month, that number has been around 90 per cent.

The previous week's average was 94.1 per cent.

https://www.cbc.ca/news/canada/ottaw...-lrt-9.7058186

[SkeggsEggs]

can't really do anything other than laugh at this point

[AuxTown]

from ctvnews.ca

OC Transpo says Line 1 capacity sufficient to meet demand amid spalling issue, bus service improving

By
Ted Raymond
Opens in new window
Published: January 23, 2026 at 3:15PM EST

OC Transpo says it has enough trains available on O-Train Line 1 to meet customer demand, albeit with some cramped quarters on single-vehicle trips, despite the recent spalling issue that was discovered this week.

On Friday, trip frequency during peak travel hours was increased on Line 1 to every three to four minutes, instead of every five minutes, to help move more customers at times when only a single car is available. There are 18 light rail vehicles available as of Friday to move passengers.

Forty-one vehicles are currently out of service and are being inspected and having their cartridge bearing assemblies replaced. OC Transpo estimates that, by Monday, there will be 20 train cars available for riders.

Weekend service on Line 1 will not change, with buses coming every 10 minutes during normal operating hours, OC Transpo said.

Interim general manager of Transit Services Troy Charter said the repair process for the trains is complex and takes a significant amount of time.

“We’ve been advised by our maintainer that they can replace two axles per day, and on each train there’s five bogies that have two axles, so on each train, there’s 10 axles that would be required to be looked at,” he said. “Not every axle has the same mileage and not every axle will exceed 100,000 kilometres, so you’ll have some trains in which you need to look at one axle, some you’d have to look at two or three, so we’re asking them to prioritize the ones that only require one axle replacement.”

The 100,000 km mileage threshold was set to determine which trains must be inspected prior to being returned to service.

Charter says Rideau Transit Group (RTG) has advised that they plan to hire an outside consultant to provide additional expertise on bearings and monitoring techniques. Additionally, RTG is engaging its subcontractor, Alstom’s bearing experts in France as part of their analysis. Alstom manufactured the Citadis Spirit trains that are used on Line 1.

Acting director of Transit Service Deliver and Rail Operations Joel Lemieux said R1 bus service will not be required to supplement Line 1, because the current number of trains can accommodate the ridership. He added that this means buses would not need to be pulled from regular service to fill the R1 role.

Bus service seeing improvement
Charter said the week of Jan. 11 to 17 saw an overall improvement in the number of buses available for service and a decrease in cancelled trips compared to the week prior.

“While this is a positive improvement, work continues to ensure we can consistently deliver the service customers expect,” he said.

According to the most recent data provided by OC Transpo, average bus service delivery that week was 95.1 per cent, up from 94.1 per cent the week prior. That figure rises to 96.1 per cent if the period of Jan. 14 to 16 is excluded, due to inclement weather. Ottawa saw 21 cm of snow on Jan. 15 and another 2.4 cm on the 16th.

There were fewer than 100 cancelled trips across the bus network on Jan. 11, according to OC Transpo, but Jan. 12 saw around 500. There were between 300 and 400 cancelled trips on the 13th and 14th, followed by approximately 600 on the 15th during the snowfall. Jan. 16 saw just under 600 cancelled trips, while the 17th saw fewer than 100.

Between Jan. 4 and Jan. 17, OC Transpo says there were 2,330 trips that were not delivered, out of 45,342 trips scheduled.

Charter said the city had, on average, 498 buses available every weekday. Fleet availability is usually 520 buses per day, but that target has been temporarily reduced to 500 until fleet availability improves.

In the meantime, Charter said every effort is being made to improve bus service.

“Our priority remains on increasing our fleet health and working to have the required number of buses available for service,” he said. “Our frontline maintenance team is fully engaged and working overtime to keep the buses on the roads, serving our customers. I want to thank them for their dedication. We are also working with outside vendors to complete some of the maintenance work required on the buses.”

He specified that one OC Transpo bus has been sent to a vendor outside Ottawa to test their ability to repair it.

“We’re exploring everything. We are sending buses to other vendors. We’re at the early stages of that. We’ve only sent one bus so far. We want to see what their performance is and, should they produce good results, we’ll look at sending more buses on a regular basis,” he said.

The city is also looking to acquire additional used buses to bolster the fleet while waiting for the delayed delivery of zero-emission buses. Currently, there are 41 electric buses available for service.

“At this point, we’ve cast the net far and wide… we’re across North America, both in Canada and the United States in terms of where we’re looking,” he said. “We want to see what the feasibility is... what we anticipate the reliability of those buses would be, how many years of life they have left, what we need to do in terms of retrofits, if any, to outfit them with our technical requirements for our fleet here.”

I'm glad to hear that they are able to increase train frequency. A single train every 3 minutes at rush hour has a ton of capacity and the frequency will be nice in the cold weather. I just hope they can solve their bus woes ASAP.

[Richard Eade]

From the January 21, 2026 CBC article: https://www.cbc.ca/news/canada/ottaw...vice-9.7054679

In a memo from transit services general manager Troy Charter, OC Transpo said "spalling" — when flakes break off the metal surface inside the axle bearing — was detected on several cartridge bearing assemblies.
. . .
In the memo, Charter identified the latest setback as separate from the one that caused those previous issues.

Going way back to the TSB letter to the City of Ottawa, dated February 3, 2023: https://www.tsb.gc.ca/eng/securite-s...037-01-23.html

There was clear evidence of fatigue failure in the hub, brittle overstress failure in the large bearing inner raceway and spacer, and spalling on the bearing raceway of the LRV 1127 axle A wheel position 1 failed cartridge assembly.

And, from that same TSB letter, with regards to the wheel-bearing assemblies that were detected as ‘bad’ and replaced before failuse:

At the time of replacement, the cartridge assemblies had accumulated between 64 140 km and 233 042 km in service, with the average mileage at replacement equal to 140 219 km.

From the January 22, 2026 CBC article: https://www.cbc.ca/news/canada/ottaw...says-9.7056019

"As soon as I read the OC Transpo message, I had a little internal chuckle," said University of Ottawa professor Patrick Dumond.

"Now, it is a different issue, but I believe it's completely related to the previous issues we've had. They're both related to an overloading of these bearing cartridges."

So, Alstom said that the problem was the lock nut of the wheel-bearing assembly loosening off. These were ‘pinned’ so that they do not loosen.
Alstom said that the track configuration was not correct so there were corrections made.
The trains needed to travel slower became the solution; so their speed was reduced to a ‘crawl’.

After all of this, more spalling of bearing raceways is accidentally found while other service is being performed. I think that Alstom is out of excuses.

Ottawa should definitely be getting Metrolinx involved, and whoever is buying the Citadis Spirit vehicles for the Quebec City LRT, to ensure that Alstom is working to provide a corrected design. The City of Ottawa has been far too acceptant of excuses from Alstom. Maybe if all three stand together, they can get action.

[rocketphish]

I wonder where he got that idea?


Councillor tests OC Transpo LRT projections after Line 1 reduction
Kitchissippi Coun. Jeff Leiper spent his Friday morning at Lyon Station counting the number of trains in service, after a new issue identified with Line 1 trains has taken the majority of the fleet out of service.

By Natasha Baldin, Ottawa Citizen
Published Jan 23, 2026 | Last updated 2 hours ago

It was 8:15 a.m. on a chilly Friday morning, and Kitchissippi Coun. Jeff Leiper was standing at Lyon Station on the O-Train Line 1 platform counting trains.

He stood there for about 45 minutes watching trains pull in and out of the station on three or four minute intervals. Every time a train would go by, he’d input the train number into Rail Fans Canada, as part of a data exercise tracking the number of trains currently in service.

Earlier this week, OC Transpo announced that Line 1 service will be significantly reduced until further notice after an issue with the cartridge bearing assemblies has forced roughly two-thirds of the train fleet to be pulled from service.

As part of the crowdsourced effort, Leiper says riders collectively reported 16 different single-car trains in service as of Friday morning, which is consistent with the number of trains OC Transpo had said they’d aim to have in service during peak periods.

“I will often treat that kind of information coming from OC Transpo as aspirational,” Leiper told the Ottawa Citizen after returning from his train counting mission.

“The temptation on the part of bureaucracies is going to be to put the best face forward. In this case, it turns out they were putting forward what looks to have been a realistic number based on realistic assumptions.”

OC Transpo said Wednesday the Line 1 fleet is made up of about 60 total trains, but said only a maximum of 18 single-car trains would continue to operate while the rest are removed from operation. Normally, the transit agency runs 13 double-car trains during peak periods.

While Line 1 frequency is expected to remain the same during the service reduction, OC Transpo says capacity will be limited as a mixture of single- and double-car trains are in operation. The transit agency has warned that customers may experience crowding on trains and platforms during rush-hour periods.

Leiper says one of his motivations to embark on his train-counting journey was to observe if crowding was an issue on the trains and platforms.

He says crowding wasn’t a big issue during the Friday morning peak period, but “the big test will be next week,” as he plans on going back to the platform on Monday when more people are making the commute to the office.

“I’m anticipating some crowding impacts, and I hope I’m wrong,” Leiper says. “But obviously we also don’t have a choice.”

Service on Lines 2 and 4 will continue as normal as the detected issue and necessary repairs only impact trains in service on Line 1.

https://ottawacitizen.com/news/ottaw...numbers-line-1

[dougvdh]

My anecdotal experience from Thursday morning, westbound from St.Laurent. I caught a double train. It was full, but everyone was able to squeeze on. At Tremblay, a few more passengers squeezed on. At Hurdman at 8am, there were significant numbers of passengers unable to board due to train crowding. Lee's was similar, although there were more disembarking passengers there. At Ottawa U, enough got off there was sufficient space for all new passengers.

[Richard Eade]

Yeah, uOttawa Station has a huge turnover. Two Wednesdays ago, I got off a packed east-bound train at uOttawa, around 13:30. It hadn’t dawned on me before that the east-bound platform only has one stairway for access. It took forever (OK, many minutes) for everyone to shuffle their way along the over-crowded platform to the stairs and interline as they descended. Several had obviously done this before and headed straight to the elevator. They were down long before the vast majority of the stair-climbers.

It was always known that uOttawa was going to be a busy station. How was it ever designed to have a single set of stairs on that platform? Is there a way to fix this? It seems to me to be a dangerous situation.

PS The west-bound platform has both stairs and a side access.

[ponyboycurtis]

Originally Posted by Richard Eade

From the January 21, 2026 CBC article: https://www.cbc.ca/news/canada/ottaw...vice-9.7054679

Going way back to the TSB letter to the City of Ottawa, dated February 3, 2023: https://www.tsb.gc.ca/eng/securite-s...037-01-23.html
And, from that same TSB letter, with regards to the wheel-bearing assemblies that were detected as ‘bad’ and replaced before failuse:

From the January 22, 2026 CBC article: https://www.cbc.ca/news/canada/ottaw...says-9.7056019

So, Alstom said that the problem was the lock nut of the wheel-bearing assembly loosening off. These were ‘pinned’ so that they do not loosen.
Alstom said that the track configuration was not correct so there were corrections made.
The trains needed to travel slower became the solution; so their speed was reduced to a ‘crawl’.

After all of this, more spalling of bearing raceways is accidentally found while other service is being performed. I think that Alstom is out of excuses.

Ottawa should definitely be getting Metrolinx involved, and whoever is buying the Citadis Spirit vehicles for the Quebec City LRT, to ensure that Alstom is working to provide a corrected design. The City of Ottawa has been far too acceptant of excuses from Alstom. Maybe if all three stand together, they can get action.

You certainly have better recall than I do. What a disaster.

Remind me again why there are no lawsuits flying around? This is countless millions of dollars in lost productivity, materials and public confidence.

As I said before I'm not convinced its the guideway. These trains are junk. We've switched to slow orders and revised bearing replacement from 1.2M kms to 100k and we are STILL having issues? (im probably way over simplifying that)

I feel awful for the maintenance technicians. They can only work off the specifications that are given by the manufacturer. They aren't going to start ripping vehicles apart until specified service intervals unless there is an obvious issue.

So it sounds like we are having issues before even the 100k interval now. And there are too many Bobandys on the train and its overloaded? what is this timeline dear lord.

So basically. A 1987 Ford Tempo is more reliable than our trains.

[Kitchissippi]

These cats have better transit

• Video Link

[J.OT13]

RailFans Canada has a crowdsourcing train tracker if anyone wants to put in the trains they see on the tracks. Helps give us an idea which trains are out of service.

https://www.railfans.ca/traintracker/dashboard.php

[rocketphish]

These platforms look dangerously packed to me:

Stopped train on Line 1 disrupts commute as service runs at reduced capacity

By Ted Raymond, CTV News
Updated: January 27, 2026 at 7:07PM EST | Published: January 27, 2026 at 7:00PM EST


Passengers pack the platform at O-Train Line 1's Lyon Station on Jan. 27, 2026, after a stopped train farther down the line disrupted service. (Kristy Cameron/Newstalk 580 CFRA)

Platforms on parts of O-Train Line 1 were packed with passengers after a stopped train disrupted the afternoon commute on the light rail line that is already operating at reduced capacity due to another issue.

OC Transpo reported a stopped train at 5:41 p.m. in alerts and on social media, telling riders that service would be operating on the eastbound platforms only at Pimisi and Bayview stations. Customers were asked to change trains at Lyon Station, in the downtown tunnel.

“West platform will service eastbound trips, and east platform will service westbound trips,” OC Transpo said.

Passengers shared photos of packed platforms at Lyon during the 6 p.m. hour.

“At approximately 5:25 p.m., a Line 1 train became immobilized near Pimisi station due to a mechanical issue,” OC Transpo spokesperson Katrina Camposarcone-Stubbs said in an email to CTV News Ottawa. “Despite troubleshooting efforts, teams were unable to resolve the issue and customers were safely transferred to the station. Service continued along Line 1, with service provided only on the eastbound platforms at Bayview and Pimisi stations.”

Regular service resumed at 7 p.m., according to OC Transpo.

O-Train Line 1 is running at reduced capacity this week because of a spalling issue affecting the vehicles that was first discovered last week. Forty-one of 59 vehicles were pulled out of service for inspections and part replacements.

Currently, OC Transpo is running 15 trains on the line, when it usually uses 26 during peak periods. Some trains are also coming as single-car vehicles, adding to crowding.

There is no timeline for when the spalling issue will be resolved. Staff say they are working to make sure they have as many trains available as possible while balancing system safety.


Passengers pack the platform at O-Train Line 1's Lyon Station on Jan. 27, 2026, after a stopped train farther down the line disrupted service. (Kristy Cameron/Newstalk 580 CFRA)

https://www.ctvnews.ca/ottawa/articl...uced-capacity/

[rocketphish]

No timeline for return to full train service by OC Transpo after axle repairs
The O-Train has 60 train cars in its fleet, but is operating with only 18 as a majority of the vehicles have been taken out of service to inspect and replace cartridge bearing assemblies.

By Aedan Helmer, Ottawa Citizen
Published Jan 27, 2026 | Last updated 40 minutes ago

OC Transpo said it is making progress on the recent “spalling” issue that has taken 70 per cent of its Line 1 train cars out of service, but says it’s “too early to tell” what impacts the setback may have on the anticipated opening of the LRT east extension to Orléans.

The long-anticipated rail extension was projected to open in the first quarter of 2026, according to OC Transpo acting general manager Troy Charter, who hosted a technical briefing on the new spalling issue at Ottawa City Hall on Tuesday.

Charter explained spalling as flakes breaking away from the metal surface inside the bearing, contaminating the grease and inhibiting the bearings from rotating smoothly, which could result in further degradation and “can ultimately lead to a failure.”

The O-Train has 60 train cars in its fleet and is currently operating with only 18 of those cars available as a majority of the vehicles have been taken out of service to inspect and replace the “cartridge bearing assembly” on each train car’s axle.

Each vehicle contains 10 axles and each axle has a pair of cartridge bearing assemblies (CBAs), or 20 per vehicle.

Every train car that has exceeded a threshold of 100,000 kilometres has been removed from service, Charter said.

According to OC Transpo chief engineer Marko Kroenke, 24 CBAs have been replaced since the issue was identified during a routine inspection.

Of those 24 CBAs, spalling was detected on eight. The initial routine inspection had examined eight CBAs and found spalling on half of them, Kroenke said.

Charter did not provide a timeline for completing the replacements, though he said Rideau Transit Group’s subcontractor was able to replace the CBAs on two axles per day.

The spalling issue is a new and separate issue from the one that caused two derailments in 2021, Charter said, though both issues centred around the CBAs.

“We’ve had two derailments here, we’ve had issues with the cartridge bearing assembly (previously), so we’re going to be very cautious in our approach,” Charter said.

OC Transpo had expected to have 20 train cars available this week, though it confirmed only 18 were in service as of Tuesday.

“That number will continue to fluctuate for a variety of reasons, including routine maintenance, which is normal,” Charter said. “There can also be unplanned issues that take vehicles out of service temporarily.”

The transit authority normally operates with 26 train cars — or 13 double-car trains — available to handle the typical volume of riders each day.

Joel Lemieux, OC Transpo director of transit service delivery and rail operations, said staff had seen large volumes of customers on trains, but no overcrowding had been reported at O-Train stations.

OC Transpo has increased operations to one double-car train every three to four minutes during peak periods. North-south Line 2 and Line 4 are not impacted by the reduction in available train cars.

Lemieux said Line 1 trains would continue to operate with increased frequency while the vehicles were monitored in real time by staff at the transit operations centre.

OC Transpo is proceeding with three parallel “work streams,” staff said, beginning with a containment plan including a temporary speed restriction and extra bearing inspections at intervals of 3,750 kilometres.

OC Transpo is also implementing other mitigation measures, including a risk assessment that would account for the “range and severity” of the spalling issue.

The third stream involves an axle redesign and installation of new CBAs across the entire fleet as a potential sustainable solution, OC Transpo chief safety officer Sabrina Pasian said.

OC Transpo is holding ongoing conversations with RTG and with the train manufacturer, Alstom, with RTG bringing in consultants with expertise on bearings and monitoring techniques.

According to Pasian, seven CBAs were undergoing laboratory testing and 42 CBAs were set for a full “tear down,” where they would be disassembled, inspected and analyzed.

Under questioning from councillors, Charter said it was “too early to tell” whether the spalling issue would impact the opening of the LRT east extension.

“My message to the (east extension) construction team is full steam ahead,” Charter said. “We are close, but we need to address this issue so we have more vehicles available.”

Charter also told councillors it was “too early to talk about default” in the contract with RTG, but said RTG would bear the full costs of CBA replacements.

“There will be financial penalties,” Charter said, for RTG’s inability to provide service according to its contract.

The notion of a rebate or refund for riders, considering the shortage of available trains and persistent problems with its bus reliability, would be a matter for discussion by city council, Charter said.

The CBAs that are used as replacements are the same as those exhibiting signs of spalling, Charter said, and the city expects an axle “redesign” will be required as part of a long-term solution.

“We believe an axle redesign is required in order to ensure long-term sustainable, reliable and safe service,” Charter said last week. “This issue is a new issue, but it is part of that cartridge bearing assembly. So the ongoing investigation analysis into this new issue will inform what that ultimate sustainable solution and potential redesign looks like.”

https://ottawacitizen.com/news/no-ti...r-axle-repairs

[lrt's friend]

The message here is to avoid downtown if at all possible. Have we got any trains back into service at all?

[Richard Eade]

If you are asking about short-term; ‘regular service’ was running on Line 1 by about 19:00. Of course, that is the current ‘regular service’ – meaning 15 (of 18 available) vehicles running in both directions, along both tracks. (They keep talking about “a mix of double and single car trains”. But, with only 15 vehicles on the tracks, and running 3–4-minute service, at the slow speeds that they run, can there really be many double-car trains running? When they were running 5-minute frequency, they needed 13 trains. Increasing the frequency must require more vehicles.)

Long term; there are, I think, 18 vehicles available – meaning that all of their axels have less than 100,000 kilometres on them. More vehicles will slowly become available as bearing cartridges are changes on other vehicles. They can change out 1 bogie’s bearings per day. One Bogie has two axels with a total of four wheel-bearing cartridges. At the time of the technical briefing, 6 bogies had been finished; so, 24 bearing cartridges.

It should be noted that not every one of the 20 axels (five bogies) on a vehicle will necessarily have gone the same distance. Some may have already been swapped out for other reasons (like a loose lock-ring on the wheel-bearing cartridge, or a cracked wheel).

It is possible that they are checking the wheel-bearings and, if no spalling is found, returning them to service. I don’t know whether ‘good’ bearing that have more than 100,000 kilometres are being replaced too.

I liked the spin given in the briefing; that none of the 8 bad bearings found – out of the 24 checked – had traveled less than 100,000 kilometres. What was not said, was that they are only checking bearings that they know have gone more than 100,000 kilometres. According to the TSB letter, one bad bearing at that time had gone less than 70,000 kilometres. Maybe they will get around to checking the others after they have enough ‘fixed’ ones back in play. (In fairness, the TSB’s bad bearing was pulled because of the loose lock-ring, so I don’t know if there was also spalling.)

[Truenorth00]

This mayor, council and OC Transpo are doing everything possible to discourage transit use. I don't think anything gets better until traffic gets worse. People need to be stuck in traffic for an hour a day to learn their lesson.

[Uhuniau]

Originally Posted by Richard Eade

It was always known that uOttawa was going to be a busy station. How was it ever designed to have a single set of stairs on that platform? Is there a way to fix this? It seems to me to be a dangerous situation.

PS The west-bound platform has both stairs and a side access.

Passengers at U of O station also don't do themselves any favours by failing to spread out, but yeah, that design is awful and needs to be fixed sooner rather than later.

[rocketphish]

Councillors seek compensation for transit riders after latest disruption
Mayor says OC Transpo needs more investment, not more costs

CBC News
Posted: Jan 28, 2026 5:56 PM EST | Last Updated: 1 hour ago

Two Ottawa city councillors want to explore ways for OC Transpo to compensate riders for recent service disruptions, including a stopped LRT train that caused mayhem across Line 1 on Tuesday.

On Wednesday, councillors Sean Devine and Shawn Menard put forth separate notices of motion calling on the public transit agency to consider offering refunds, discounts or fare credits for customers who have experienced significant delays.

Devine noted transit systems in other cities offer service guarantees in the form of refunds and credits to demonstrate accountability.

"From a purely business level, customers have every right to expect if they pay for a service, they get that service. If they don't get that service, I think you know the laws of business that you have a right to a refund," he said.

Mayor Mark Sutcliffe disagreed, arguing the transit system needs more investment, not more costs.

"I am determined to invest more money in public transit, not less. I don't want to take money out of the public transit budget that could go towards improving service," he said.

OC Transpo recently took dozens of O-Train cars — about 70 per cent of its fleet — out of service following yet another problem with their wheel assemblies. The agency warned riders they could experience delays during peak hours as a result.

The motions will come up for debate when council meets on Feb. 11.

https://www.cbc.ca/news/canada/ottaw...nspo-9.7065645