Ottawa debating how to punish itself for OC Transpo service
As city councillors discuss ideas to help Ottawa transit riders, none of the options on the table will make service any better.
By Randall Denley, Ottawa Citizen
Published Feb 04, 2026 | Last updated 1 day ago
OC Transpo’s service has become particularly dismal due to slow delivery of electric buses and a mechanical problem that has forced most Line 1 LRT trains out of service.
What should Ottawa city councillors do to help beleaguered transit riders? Make service guarantees, offer refunds, or urge infinite patience? These unappealing options will soon be debated at a city council meeting, but they all have one important thing in common: none of them will make OC Transpo service better.
Coun. Sean Devine wants some kind of accountability mechanism that would encourage OC Transpo to deliver better service and possibly pay riders refunds if it does not. Devine doesn’t expect immediate action given the current transit issues, and is aiming to marry his idea up with a service improvement plan expected by the end of next year.
Good thing he’s not in a rush. Asking a government bureaucracy to find a way to punish itself for poor performance is a daunting task.
Mayor Mark Sutcliffe is not keen on the idea of refunds. That’s understandable, given the challenges of paying for transit service, but the mayor’s arguments aren’t quite up to his usual standard.
A refund would mean “it’s their own money we’re giving them,” Sutcliffe said. That would be the very essence of a refund, getting your money back. What the mayor meant was that everyone pays for transit service and refunds would put even more pressure on property taxes, but from the standpoint of a user, a refund is a refund. Their taxes aren’t going up this year because of it.
Sutcliffe also said, “I don’t want to take money out of the public transit budget that could go towards improving service.” OK, but improving service is not an option until new buses arrive and the trains are fixed. It’s not a money problem.
Sutcliffe also points out that although there are fewer trains available, the city is running single-car trains at a greater frequency than the usual two-car trains. Bus routes have been pared back to what the city can manage with its limited bus numbers. That’s a rational approach.
The mayor’s concern about transit finances is understandable. They’re in terrible shape. In theory, property taxes pay for 55 per cent of OC Transpo costs and riders 45 per cent. Due to low ridership and rapidly increasing costs, property taxes will cover 67 per cent this year.
Even with that, there is a $47 million hole in the transit budget, which the city hopes to plug with promised — but not yet delivered — provincial government money to cover LRT capital and maintenance costs.
All that said, it doesn’t seem right that transit riders are paying full price for a partial service. A motion by Coun. Shawn Menard could lead to a reasonable solution. Menard wants staff to look at compensation options and report back before the end of March.
There should be some money available for compensation within the transit budget. Surely operating fewer buses means lower costs. Rideau Transit Group, a private company that maintains the trains, is likely to owe the city compensation for not providing useable equipment.
“Running fewer buses or trains does not automatically translate into operating savings for OC Transpo,” city spokesperson Katrina Camposarcone-Stubbs says, while acknowledging reduced bus service “could result in some limited savings” and “payments are anticipated to be reduced” under the city’s maintenance contract.
Menard’s motion is likely to be supported and a reasonable outcome would be a temporary discount of something like 20 per cent for transit pass buyers, the city’s most frequent and loyal customers.
What councillors will have to ask themselves is how much the city is prepared to spend to buy some goodwill. When it comes to transit, that’s a rare commodity.
Randall Denley is an Ottawa journalist and author. Contact him at [email protected]
https://ottawacitizen.com/opinion/oc...ice-punishment