Originally Posted by zahav
Westjet has been mediocre since before Onex, they didn't cause it; maybe they have accelerated since the takeover, but they weren't the cause. The preference with some of WS being better than AC is more societal than reality. I started working in the airport right when AC's post 9-11 slump was in full effective, along with their bankruptcy saga. That created so much of public opinion that still lingers to this day, ie. AC having bitter old FA's, more problems with routes and aircraft, more disorganized, and plagued by labour issues and profitability. Well none of those are exclusive to AC anymore (and in fact, many don't even apply to AC anymore compared to WS). But much of the public, at least in Western Canada including BC btw, still put WS on more of a pedestal as an airline, for whatever reason. Despite the facts and reality, it's a reputation that has helped WS have an air of bitterness to AC in the West. Seems like that belief system stopped at the MB border though, given recent events of WS massively pulling back in the east. I'd wager it has something to do with the perception I wrote about above, and is only applicable in the west. Even when AC was crapping out in the early 2000s, the east never generated a WS equivalant out there. Lots tried, but didn't work (Jetsgo, Canjet, for example). AC continued to be dominant in the east even when in the west, people embraced WS far more during that period. And with the east being a way larger aviation market that the west, it's interesting that the East never had two dominant regional players side by side, the way it worked in the west.
Anyways, fully digressed there. The point is, WS has been mediocre for a long time, but it had a weird disconnect with reality where people in the west thought it was some vast improvement over AC. While there might have been a time that was partially true, it certainly hasn't been for the last ~15 years. But the reputation remains for some, especially in die-hard WS territory in AB, BC, and probably also the prairies. But it's been mediocre or — for a long time, way before Onex.
This is just my opinion on it, it isn't black and white and is very subjective. Perhaps Onex has accelerated the mediocrity, but it didn't start it IMO
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