Quote:
Originally Posted by O-tacular
My recent experiences at the Bay were horrible. We were looking for towels. The mall closed at 9:00. We went once thinking that we had time because it was only 6:40. Suddenly an announcement came on the speaker that they were closing at 7:00 and staff began circling us like buzzards to leave. No help was offered. We ended up not finding what we needed and left empty handed. A week later we returned as we had no luck finding decent towels elsewhere and the standalone entrance into the mall was locked before 6:30. We got in when someone opened the door to leave but the gates were half closed. Upon arriving at the right section a middle aged woman snarkily told us they were closing and we had to hurry. Over half an hour before 7:00. We had both young kids in tow and clearly were shopping with purpose. Not even a "Can I help you?" The most basic retail etiquette there is. I won't be returning anytime soon.
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When I was a first year university student, I had a part-time (weekend job) stocking shelves in the Bay in downtown Vancouver toyland. Great experience learning about the dynamics of kids and parents especially around Christmas. Every Saturday morning for the 30 minutes before the store opened there was a staff meeting on each floor. The floor manager had his 15 minute training session on customer service or whatever it was that week.
If we were out of stock on something we were trained to offer to call around for the custom and have it held at one of the other bay stores or even to call over the Eaton's across the street. Not offering to help a customer would have been a major issue. Tossing them out 30 minutes before closing as well.
Today. I don't know what training they do but I find the same indifference when I go into their store.