Quote:
Originally Posted by manny_santos
I flew from Vancouver to Toronto (Pearson) yesterday. Here’s my story:
- I arrived at YVR over 2 1/2 hours before my departure. I got checked in and through security very quickly, and had 2 hours to kill before my scheduled departure.
- Flight was scheduled to depart at 2:10pm. Due to delays from maintenance staff and a technical issue related to providing water to the lavatories, we didn’t depart until about 3:45. Flight itself went smoothly.
- Scheduled arrival time at Pearson was 9:30pm; due to the departure delay we arrived at 10:53pm. We were directed to carousel 1 for checked baggage.
- Baggage hall at Terminal 1 was an absolute war zone. There were literally hundreds of abandoned suitcases, as well as folded up strollers and walkers scattered all over the hall. Some had travel dates from as long ago as late June, and many came from places as far away as Lisbon or Edinburgh. You had to step over some of the bags to get around.
- It took almost 3 hours for me to get my bag. There were well over 100 of us in the baggage hall waiting for baggage from various domestic flights. There was absolutely no communication from anyone about what was going on and then why my flight disappeared from the screen. I felt bad for the families there who already had very cranky children who were already upset about the delays.
- There was absolutely no staff around other than an Air Canada employee (I was flying with another airline). I found a phone and called airport information, the staff member explained that there was no staff available to handle our bags, there were just sitting outside. I went back to the carousel to tell everyone the news since neither the airline nor the airport could be bothered to communicate.
- Minutes later the bags started coming out. I left the airport at 1:44am with my bag. I’m writing this from Kipling Station, where a bunch of us with suitcases are waiting for the TTC Blue Night Bus.
What a day. I’m supposed to do a business trip to several cities this fall, but I am going to suggest to my manager that we skip Toronto as a result of the airport issues there. I’m not as much bothered by the delays as I am the lack of communication.
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You're blaming the airport authority, when a lot of these issues are the fault of airlines and/or their contractors at the airport. (Not saying the airport authorities don't have their share of the blame as well, but in this case, I don't believe they're to blame)
In your case, you should blame Lynx and their baggage handler at YYZ. (Don't know why you didn't mention the airline you flew.)
If you're flying for business, I would suggest you avoid these new ULCCs. Go with AC, WS or even TS. I include the latter airline because they almost never cancel flights, unlike the former two.
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