I wasn't sure where to post this so I thought the retail thread might be apropos.
I had a little incident at the Cambie Street Liquor Store by 8th Avenue today. After I descended the steps and exited onto the sidewalk I dropped my bag. WHOOSH goes
1.75L of Tanquerey Gin across the sidewalk ($53.49 worth). My heart sank.
I scooped it all up and went straight back into the store to the customer service counter. No one there but then a guy came up behind me and I said "Sorry, I had a little accident as I was going out the door."
He immediately took the dripping bag and I asked if the store had a policy about "spillage". He said yes and went off to dispose of the gin soaked debris. He then came out and went straight over to the gin section and grabbed another bottle and handed it to me. I offered to show him my receipt but he just waved it off and said that's okay. I said "Thank you very much, I really appreciate that."
So, props to the management at the Cambie store and a heads up to anyone that inadvertently destroys their purchase on their way out of the store that it's worth a try to request a replacement due to "spillage". Of course, if you were half way down the block it might not work but if it's near the door it might be good for a replacement. Probably depends on the particular manager on duty.