Quote:
Originally Posted by Cage
Wife and me also had an interesting discussion about comments made by Oscar Munoz, CEO of United. Oscar's comments were that the 737max aircraft may never get back customer confidence. For me I would fly the max on any of AC/WS/UA/AA/WN but i suspect it may be a long time before the wife gets onboard.
|
It’ll be interesting to see how this plays out.
The 737Max problems, and Boeing’s image problems, are (quite understandably) due to the horrible outcomes in the two accidents. But a very similar issue existed with Airbus A330 aircraft (refer to the QF72 story) ... yet people around the world happily kept on flying on Airbus, and nobody had so much as a second thought about boarding an A330 the day, month, or year after that incident. (It has a very similar flight control issue - where the plane wrestled control away from the pilots - that could easily have had the same consequences as the Max — but, luckily, didn’t.)
If we were all perfectly rational beings, Airbus and the 330 would have suffered the same brand image issues as the Max. Passengers would have feared both the Airbus brand and that specific aircraft. But we’re not perfectly rational. We’re human. That close call was barely a blip in the news, so it didn’t lead to groundings or constant media coverage, nor did it hit mainstream public opinion.
I strongly believe the 737Max will be the absolute safest aircraft on the planet once this is all over. The level of scrutiny that it will have gone through as a result of this will far exceed any other aircraft. There will be no unknown issues, everything will have been tested and retested and reviewed, and pilots will undergo extensive training. I’d fly one without question, and bring my family on board to boot.
But while the technical problem with the aircraft can and will be fixed, fixing the brand problem and the customer fear (rational or not) is going to be a whole lot tougher.