Quote:
Originally Posted by SpongeG
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Pearson has a few weaknesses, I'll admit it. I don't think it's in the top 20 worst airports, however.
It suffers from things it can't really control (snow/storms) relative to some of the best airports in the world, but nothing exceptional in terms of the part of North America it resides in. The New York area airports and Chicago seem to be much worse in this regard.
The second knock against it is its popularity - it is experiencing the growing pains of running up near its capacity. As the slack is drawn out of the facilities and they're running close to (if not over) their designed capacity, things start to unravel. Gates become scarce, security lines get longer, washrooms stay less clean and peak season travel becomes more annoying.
I'd say the worst things about Pearson in my experience are the washrooms (which I chalk up to the above-mentioned reason) and the baggage return, which is unusually slow and I've no explanation for.
Otherwise it seems to be better than many crowded European airports and several US airports (specifically the ones in the NY area). It also ranks far above several scary airports in the developing world.
Sure, it's not super-fancy like Dubai, Seoul or Singapore. It gets the job done without being too painful. That's all I can ask for an airport.