Quote:
Originally Posted by jollyburger
They sold it in 1994 when they started their death spiral.
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Quote:
Originally Posted by SpongeG
it's now called "Willis Tower"
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Haha, thanks guys. There goes Sear's cash cow.
The trouble with mainstream American retailers is that they focus too much on the shareholders rather than customer base. The stores and ambience are so crappy yet they expect to make a profit? I only remember worn-out carpet, dirty display cabinets and forlorn-looking staff the last few times I went to a Sears. I think the problem is that they were overly ambitious and opened too many stores at the same time to flood the market, with the result of not having enough funds to update them all. Surprisingly, the stint at the downtown Vancouver store (now Nordstrom) started out great. I remember they had nicely-dressed customer reps (sales people), but over time, this too became mediocre.
So far, Simons in West Vancouver is still very nice: good customer service with nicely attired sales people, and great retail ambience. Proud it's a Canadian company. Would suggest they incorporate a food centre (couple of different eateries, like snack/ice cream/dessert or full menu restaurants, rather than just a cafe) in their future stores to help pull in more traffic. Unfortunately at the moment, the only other western Canadian store they are opening is in Edmonton. Downtown Vancouver just doesn't have a new mall for them to fit in. Hope this will change with the new retail opportunities at the Post Office or the Bay Parking.