Quote:
Originally Posted by khabibulin
If the mother was genuinely concerned about her unaccompanied minor flying with AC, she should have paid for AC's unaccompanied minor service. Probably too cheap to do so, and now she feels entitled. Give me a break!
https://www.aircanada.com/ca/en/aco/home/plan/special-assistance/travelling-with-children.html
Over 10,000 young travellers fly unaccompanied with us each year. And with our Unaccompanied Minor service, every one of them receives the best care from our highly trained staff from the moment they arrive at airport until they reach their destination.
•The Unaccompanied Minor service can be purchased but is considered optional for youth ages 12 to 17 who are travelling alone. |
Since it was a connecting flight that is not a permitted option.
My own personal experience with AC on IROP is AC staff generally try to be helpful when they are allowed to. The rules are forever changing. Some of my own examples.
On a flight from Heathrow to Halifax (connecting in Halifax to Ottawa and Saskatoon). When the aircraft gets near Halifax there is a problem with the runway and they have to divert, end up in Toronto. Head up to the 35K checkin counter to try to get rebooked. Check-in agent says, "I am not allowed to help you, you must try phoning the call centre, if after 20 minutes you can't get through then and only then am I permitted to rebook you. there is a bank of direct phones over in the corner" Spend 20 minutes on hold and then back into the lineup again. At that point they playing games.
That is just one of many personal examples. The solution is to empower staff a bit more and have them focus on solving customer problems.
In the case of this kid who was stuck in the airport, my guess would be the AC staff probably had more IROP to handle and long lines, this guys likely just got bounced around as staff tried to deal with him as quickly as possible.
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