I feel bad for the poor STA who has to be on the Metrotown platform, getting angry passengers complaining to them all day as if they have any control over the situation

Also, with the station ceiling being torn up and all the construction hoarding, it's a minor miracle the platform announcements can be heard at all.
In other station renovation news, there was an official "construction complete" event at New Westminster station today with the TransLink and BCRTC CEOs and Peter Fassbender. The new glass mural along the outbound stairs looks pretty nice.