Quote:
Originally Posted by scotty c
I don't remember the actual rules but when United quit flying direct to the province I had a flight with them. I just asked for a refund and because it was a change of more than 3 hrs (???) they had to give my money back no questions asked. That worked for me because WestJet had a better flight option than AC would have. So if there is another better option for you to travel outside the Delta family you should have no trouble getting your money back.
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Usually when there is a change in flights the airline will re-book you (at no cost) onto pretty much any other flight that is available between the two destinations.
Air Canada is a legacy carrier that interlines with all the other legacy airlines. You can get a single ticket that has Air Canada transferring to United or Delta or American as an example. They do the same with most of the airlines in the rest of the world. They try to use their own flights or their partner United but in a pinch they will move people onto any of the other legacy airlines as needed.
The problem is WestJet is not a legacy carrier, they started life as a stand-alone discount carrier, only in the last few years have they started to interline and codeshare. Today for the US they only interline with Delta and American and a few select airlines in Europe and Asia. Every few months they another one or two airlines.
Air Canada and WestJet don't interline. That means if a flight is cancelled in Calgary to say Saskatoon the agent that is rerouting people does not see and can't rebook onto the other airline. All they can do is offer a refund and you go over to the other airline and try to buy a new ticket.