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Originally Posted by lrt's friend
Ha, well the federal government now charges for parking even in the suburbs as if transit is really an option for more than a few.
Service cuts have been a way of life in Ottawa since the 1990s both in off-peak and peak hours. The new strategy is to put an articulated bus on in order to avoid adding trips for particular routes. The worst thing came with double decker buses, which gave them an excuse to cut trips on many routes in the suburbs. To add to that was that double decker buses are much slower to operate, something that bloggers here denied, when city officials were informed in advance that this would be the case.
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This is an important point. Ottawa's planners care too little about frequency. In their minds, once you've hit 15 minutes, service is frequent enough to be convenient, and there's no point making it better. They'll just jack up the capacity of routes to avoid having to go below 15 minutes. There's absolutely zero understanding or awareness that service at 10 minutes or 5 minutes is more convenient and attracts more riders.
It's true that once you're down to about 5 minutes or so, there's not much benefit from making it more frequent aside from capacity. But that's definitely NOT true at 15 minutes.
We recently had this debate in Kingston. When we introduced the express bus system, the city expected 15-minute service with standard buses to be enough to maintain adequate capacity until at least 2025, but ridership has grown so much faster than expected that peak period service is now overloaded. The transit planners had a meeting to decide how to solve this, and it was decided that despite their higher cost, frequency improvements were preferred due to increased customer convenience.