Quote:
Originally Posted by Freddypop
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Like you I think it's a desperation move. I bought my last thing at Future Shop a year ago and will never buy there again. Worst costumer service in Canadian retail history.
We bought a camera before a trip and was told that the extended warranty covered cleaning. When we took it in to get it cleaned (for another trip we were taking in a month) they said it would take 2 weeks. After numerous calls in the weeks before our trip they finally confessed they had messed up and that it was not covered, they didn't have our camera and they were not sure where it was. A week after, Canon phones us to tell us our camera was there and that it would cost us 70$ to get it cleaned. The day before our trip Future Shop invited us to buy a camera from them for our trip and return it when we came back, which we did. (Note that if something would have happened to the camera we were screwed, but we really needed a quality camera for our trip). We received our original camera 2 months after bringing it in, uncleaned since they had apparently sent it to Canon instead of the Future Shop warehouse (which is usually the case when you claim something on your warranty on the first year). When picking it up, they offered to send it to the Warehouse to have it cleaned, which of course we refused and explained the whole story, again, to the costumer service at the store.
Going to the Best Buy image is just a marketing stunt and other than changing from red and white to blue and yellow, it will not change a thing. Almost looks like a longer timed version of what Target did to Zellers. Buy a Canadian brand, close it, rebrand, close it and then pass it as a tax break in the US as a failed investment.