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  #1141  
Old Posted Mar 5, 2015, 5:09 PM
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Can I just say, I read the title of this thread as 'Rideau Centre Explosion'... I was concerned for a second, then I realized this isnt a news website... lol
2am six years ago, that would have been a good news story.
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  #1142  
Old Posted Mar 5, 2015, 11:10 PM
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Just so everyone isn't surprised... The large skywalk is now closed and it looks like demolition will be starting soon. Both ends are sealed off with drywall and warnings and only people PCL people can enter now. On "The Bay" side, it says "We are renovating this walkway". The little one for now is the way into the Bay for those not wanting to go outside... Once the large one is done its reno's, the smaller one will probably be knocked out.

Just thought I'd mention this as I was there early afternoon. Nordstrom was having "pre-opening" parties also. Looks awesome from the outside.
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  #1143  
Old Posted Mar 6, 2015, 12:18 AM
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Nordstrom shoppers have a certain mindset, says marketing expert

Paula McCooey, Ottawa Citizen
Published on: March 5, 2015, Last Updated: March 5, 2015 6:57 PM EST


If you covet the styles of celebrities such as Sarah Jessica Parker or Harry Styles, you will likely be a Nordstrom shopper.

The high-end American retailer opens its doors at the Rideau Centre for the first time Friday morning, and according to one Ottawa marketing expert, the typical customer does not fall into a certain demographic, but rather they’re well-versed fashionistas of all ages.

“It’s really about a mindset and priorities the customers have,” said Michael Mulvey, a marketing professor at the University of Ottawa’s Telfer School of Management. “And so the one thing about Nordstrom is it really does target people who are fashionable and see themselves as fashionable and are trend conscious. They’re the types of (products) that you might see on runways, you might see your favourite celebrities wearing.”

Mulvey says people who have never experienced Nordstrom customer service before are “in for a shock” because they go over and above what is typically expected of a retailer.

“You just don’t find many businesses in Canada, let alone Ottawa, that really strive to have outstanding customer service,” said Mulvey. “And so their employees are not only well trained when it comes to the different product lines that they represent, they are also very empowered in terms of developing relationships with customers and solving problems in their own sort of common sense ways.”

That service savvy was demonstrated at the gala evening event Wednesday when guest Marc Gagnon was about to lose power to his iPhone. When he mentioned it to an employee, the employee left briefly and returned with a mobile charger.

“They gave me the device; I didn’t have to give them collateral,” said Gagnon. “We agreed on a meeting place and time and voila, I had my phone charged while still having fun and enjoying the unveiling.”

Fashion and good service might be an mindset, but it’s also going to cost you.

Barry Nabatian, a director of the market research division at Shore Tanner & Associates, says the typical customer will have a household income higher than $150,000. And there’s no shortage of them, given 40 per cent of Ottawa’s 400,000 households — or 160,000 — have an average household income of $200,000 annually.

“We have at least 20,000 public servants that fall into that category,” says Nabatian. “Then there’s the high-tech professionals, executives, health care professionals, people in finance, and a minimum of 5,000 foreign embassy attachés. These are the people that typically spend a lot of their money at Tiffany’s and Nordstrom and other luxury places.”

http://ottawacitizen.com/news/local-news...-a-certain-mindset-says-marketing-expert
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  #1144  
Old Posted Mar 6, 2015, 12:19 AM
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Opening of Nordstrom a signal of Ottawa's rising incomes

Vito Pilieci, Ottawa Citizen
Published on: March 5, 2015, Last Updated: March 5, 2015 5:51 PM EST


While upscale fashion store Nordstrom is finally ready to open its doors at Ottawa’s Rideau Centre, the high-priced retailer is likely a sign of things to come, according to experts.

Thanks to rising incomes due to government employment and a recent boom in the number of retirees in the nation’s capital, Ottawa’s wealthy are reaching new heights. And this is acting like a beacon to higher-end retailers of all stripes.

“Based on Statistics Canada data in 2011 the average household income was $97,000 in Ottawa,” said Barry Nabatian, director of market research at Shore Tanner & Associates. “Right now 4.5 out of 10 households are making more than $100,000. That’s a huge increase. These are the people who are spending a lot of money on luxury items.”

Nabatian said he wasn’t fully aware of the jump in income for Ottawa’s high-end earners until several luxury brands started knocking on his door asking for help in determining where in the city they should be putting a new store.

“We are working for two different luxury retail developers and I’ve actually had to dig into this,” he said. “What seems to be happening is that the gap between the well-off and middle class in Ottawa is increasing, it’s becoming wider. For most working class people and professionals, income has not increased significantly. But, for the wealthy, their investment income has increased phenomenally.”

Markets have rebounded significantly since crashing in the global recession of the late 2000s. This has brought major rewards — returns on investment of as much as 35 per cent — for those who had the ability to invest. The TSX Composite Index, which is used as a benchmark to determine trends in the stock market, stood at around 9,000 points in 2009. It’s now around 15,000 points, a 66.6-per-cent increase.

To put it plainly, people who had money in the markets are seeing gains. Those who had money to invest while the markets were down during the troughs of 2009, 2010 and 2011 are seeing major leaps in their investments. Many are using their newfound wealth to buy luxury goods.

Despite recent economic turmoil, the city is still among the top three nationally when it comes to average incomes per household.

Added to the investment wealth in the capital is a housing market that has seen average home values increase an average five per cent every year. The Ottawa Real Estate Board said the average selling price for a resale home in Ottawa, excluding condominiums, was $370,442. Retirees looking to downsize are the biggest winners of the rising home valuations.

On top of everything is relatively low unemployment, high post-secondary education levels and the fact that Ottawa residents spend more than $15.3 billion on retail annually. All things considered, it’s no wonder, Nordstrom, Whole Foods and Tanger have been pushing to break into the market. Others, potentially including Hudson Bay Corp.’s new owner Saks, are coming.

Ian Lee, an assistant professor in the Sprott School of Business at Carleton University, said even anecdotal evidence seems to suggest that Ottawa’s high-end shoppers are spending and aren’t afraid to flaunt their wealth.

“In the parking lots at hospitals, universities and downtown there seems to be a significant number of luxury cars,” said Lee. “Audis, Mercedes and BMWs seem to be falling out of the trees. There is a lot of them and there seems to be an appetite in Ottawa for that kind of a luxury good.”

He said the luxury brands have had a good hard look at Canada’s more populated cities and are now realizing that they’ve missed out on the nation’s capital.

“These retailers, like Nordstrom, when they look at Canada they tend to focus on the biggest cities like Toronto and Vancouver. But, as they develop a deeper understanding of the Canadian market, realize that there are tremendous opportunities in Ottawa,” he said. “I think this is belated recognition by these higher end firms.”

He agreed with Nabatian that Ottawa’s income base is relatively stable when compared to other markets, thanks to a high percentage of employment in the public sector and the presence of various levels of government, universities and hospitals around town. Those jobs also pay higher than most private sector positions.

“It produces much greater stability than in a city that relies more on the private sector that goes up and down with the business cycle. The public sector … is paid more, by and large on average, than the private sector,” said Lee. “You’re not going to become a millionaire working in the public sector but at the same time, you’re not going to become poor either.”

Ottawa shoppers are among the biggest spenders in the country. Stores collect, on average, $475 per square foot in retail sales annually. In other Canadian cities, shoppers spend between $250 and $350 per square foot annually.

http://ottawacitizen.com/business/local-...strom-a-signal-of-ottawas-rising-incomes
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  #1145  
Old Posted Mar 6, 2015, 12:21 AM
kevinbottawa kevinbottawa is offline
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Originally Posted by mac_junkie1 View Post
Just so everyone isn't surprised... The large skywalk is now closed and it looks like demolition will be starting soon. Both ends are sealed off with drywall and warnings and only people PCL people can enter now. On "The Bay" side, it says "We are renovating this walkway". The little one for now is the way into the Bay for those not wanting to go outside... Once the large one is done its reno's, the smaller one will probably be knocked out.

Just thought I'd mention this as I was there early afternoon. Nordstrom was having "pre-opening" parties also. Looks awesome from the outside.
I was going for my daily walk to that pedestrian bridge today when I saw it was closed. I love to watch construction of the expansion from there. It's become a weekend event for my family. My kids won't be too excited.

Anyway, tomorrow's the big day at Nordstrom! I have pics from last night's gala but I'm too tired to post them. They had live mannequins, beer from Dominion City, refreshments and live music and dancing. If you're going to Nordstrom over the next few days come find me in the menswear section. Ask for Kevin B. I'll give you a little tour of menswear.
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  #1146  
Old Posted Mar 6, 2015, 2:33 AM
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Originally Posted by mac_junkie1 View Post
Just so everyone isn't surprised... The large skywalk is now closed and it looks like demolition will be starting soon. Both ends are sealed off with drywall and warnings and only people PCL people can enter now. On "The Bay" side, it says "We are renovating this walkway". The little one for now is the way into the Bay for those not wanting to go outside... Once the large one is done its reno's, the smaller one will probably be knocked out.

Just thought I'd mention this as I was there early afternoon. Nordstrom was having "pre-opening" parties also. Looks awesome from the outside.
You mean they've closed the east one? That's the one that's staying.. they're enoing it and then demolishing the west one once they're done with the renos I guess?
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  #1147  
Old Posted Mar 6, 2015, 3:07 AM
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Ah, more expert insight from Ian Lee:

“In the parking lots at hospitals, universities and downtown there seems to be a significant number of luxury cars,” said Lee. “Audis, Mercedes and BMWs seem to be falling out of the trees. There is a lot of them and there seems to be an appetite in Ottawa for that kind of a luxury good.”

Apparently he is now counting nice cars in parking lots to form his opinion.

One other quote that threw me off in the previous article: "And there’s no shortage of them, given 40 per cent of Ottawa’s 400,000 households — or 160,000 --have an average household income of $200,000 annually."

Surely that can't be true. Maybe he meant $100,00?
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  #1148  
Old Posted Mar 6, 2015, 11:29 AM
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Originally Posted by phil235 View Post
Ah, more expert insight from Ian Lee:

“In the parking lots at hospitals, universities and downtown there seems to be a significant number of luxury cars,” said Lee. “Audis, Mercedes and BMWs seem to be falling out of the trees. There is a lot of them and there seems to be an appetite in Ottawa for that kind of a luxury good.”

Apparently he is now counting nice cars in parking lots to form his opinion.

One other quote that threw me off in the previous article: "And there’s no shortage of them, given 40 per cent of Ottawa’s 400,000 households — or 160,000 --have an average household income of $200,000 annually."

Surely that can't be true. Maybe he meant $100,00?
Yeah I was wondering about that too. The next article says 45% of households make more than 100k which does seem possible if the median is $95k. I seem to recall it is around 10% of families above $200k. Still a sizeable number.
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  #1149  
Old Posted Mar 6, 2015, 6:01 PM
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Nordstrom boss 'overwhelmed' by reception at Ottawa opening

Paula McCooey, Ottawa Citizen
Published on: March 6, 2015, Last Updated: March 6, 2015 12:42 PM EST




After months of anticipation and celebrations, thousands of eager shoppers turned out for the opening day of Canada’s second Nordstrom location at the Rideau Centre Friday morning.

Hundreds lined up hours before the pre-opening beauty bash that started at 7:30 a.m. Elegant beauty stations were set up in the middle of the party on the mall’s first floor where stylists pampered the crowd with consultations and makeovers using luxury fragrance and cosmetic brands like La Mer, Chanel, Diptyque and Tom Ford.

The energy was palpable with DJ’s pumping out music while dozens of well-manicured Nordstrom employees fawned over guests — whether it was handing out free totes and samples or serving complimentary coffee, juice and croissants, customers were happy with the effort put into the glitzy launch.

“This is great,” said shopper Ugesh, who poured a cup of coffee at the long breakfast table. “I feel like they really value their customers.”

Claire, another visitor, kicked off her birthday celebrations with a complimentary makeover at the party. “I had to come down, I love the energy here.”

The opening went off without a hitch, save for a last-minute sound glitch 20 minutes before the official opening at 9:30 a.m. Nordstrom spokesman John Bailey was sent scrambling for technical fix.

The hiccup was smoothed over by the time the employees lined the aisles to welcome the customers as they counted down to the launch — a store tradition — to welcome and applaud the first customers through the doors to the 157,000 square foot department store.

Erik Nordstrom, president of the Seattle-based company’s of Nordstrom Direct division scanned the customers thronged around him moments after the doors opened. He called the turnout “overwhelming.”

“I’ve open a lot of stores and I don’t remember an opening like this.”

Nordstrom, a leading fashion specialty retailers based in the United States, marked the grand opening with a glitzy charity gala on Wednesday. The sold-out event raised $180,000 for the Ottawa Regional Cancer Foundation and United Way Ottawa.

Attendees were treated to hors d’oeuvres, desserts, cocktails and live entertainment, in addition to being among the first to shop the new 157,000-square-foot store that include a mix of apparel, shoes and accessories for women, men and children.

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http://ottawacitizen.com/life/fashion-beauty/0307-nordstromtweet
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  #1150  
Old Posted Mar 7, 2015, 5:54 PM
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Originally Posted by phil235 View Post
Ah, more expert insight from Ian Lee:

“In the parking lots at hospitals, universities and downtown there seems to be a significant number of luxury cars,” said Lee. “Audis, Mercedes and BMWs seem to be falling out of the trees. There is a lot of them and there seems to be an appetite in Ottawa for that kind of a luxury good.”

Apparently he is now counting nice cars in parking lots to form his opinion.

One other quote that threw me off in the previous article: "And there’s no shortage of them, given 40 per cent of Ottawa’s 400,000 households — or 160,000 --have an average household income of $200,000 annually."

Surely that can't be true. Maybe he meant $100,00?
In the print article, it says $100,000.
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  #1151  
Old Posted Mar 7, 2015, 8:41 PM
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In the print article, it says $100,000.
That makes more sense. Ottawa is an affluent city, but not quite that affluent.
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  #1152  
Old Posted Mar 8, 2015, 3:23 PM
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Why does Ian Lee keep getting interviewed as a retail expert? He is a professor of public administration who does not appear to have any relevant credentials to identify himself as an expert on retail.

100k is a comfortable income, but it isn't Nordstrom money (maybe when their outlet mall store opens).
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  #1153  
Old Posted Mar 8, 2015, 5:17 PM
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Why does Ian Lee keep getting interviewed as a retail expert? He is a professor of public administration who does not appear to have any relevant credentials to identify himself as an expert on retail.

100k is a comfortable income, but it isn't Nordstrom money (maybe when their outlet mall store opens).
Ian Lee gets interviewed as an expert on everything - labour relations, public-private partnerships, government cuts. It's lazy journalism, as they seem to just pick up the phone to Lee regardless of the story, and he is more than willing to see his name in quotes.

I'm surprised that Carleton doesn't have any guidelines to prevent their professors from making a mockery of the idea of "expert" commentary. Then again, maybe I'm not.
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  #1154  
Old Posted Mar 8, 2015, 6:30 PM
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Originally Posted by acottawa View Post
Why does Ian Lee keep getting interviewed as a retail expert? He is a professor of public administration who does not appear to have any relevant credentials to identify himself as an expert on retail.

100k is a comfortable income, but it isn't Nordstrom money (maybe when their outlet mall store opens).
Depends. 100k household income is plenty for luxury shopping if you don't have kids, for example.
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  #1155  
Old Posted Mar 9, 2015, 3:40 AM
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I don't understand what you people think a "Nordstrom income" constitutes. No one is going to buy everything they wear at that one store, and even the poorest person can save up to buy something they really love there.
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  #1156  
Old Posted Mar 11, 2015, 3:13 AM
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I don't understand what you people think a "Nordstrom income" constitutes. No one is going to buy everything they wear at that one store, and even the poorest person can save up to buy something they really love there.
This is very true. It all depends on priorities and expectations. There are tons of people in Montreal living in shitty apartments who really value fashion and nice stuff and, as a result, are willing to spend significant portions of their income on high-end fashion. I think Ottawa is much more fashion-conscious than it was 20 years ago, but I think retailers are fooled by our average household incomes. Ottawa is a very conservative town when it comes to spending money and there are a lot of folks here who would rather invest their money or put it into cottages/trips/etc than to buy fancy clothes. I would say I'm somewhere in between; more of a Bay/Simons kind of guy but will occasionally splurge on something nice at Harry's or maybe Nordstroms if they can manage to stay open long enough.
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  #1157  
Old Posted Mar 11, 2015, 3:21 AM
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They're putting up a temporary wall in front of where The Exchange used to be. Looks like some work is beginning. I wonder what's going in that spot.
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  #1158  
Old Posted Mar 11, 2015, 1:19 PM
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They're putting up a temporary wall in front of where The Exchange used to be. Looks like some work is beginning. I wonder what's going in that spot.
If it is a restaurant, hopefully it is less shi**y than the EX. Elephant and Castle would be a nice return.
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  #1159  
Old Posted Mar 11, 2015, 1:21 PM
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They're putting up a temporary wall in front of where The Exchange used to be. Looks like some work is beginning. I wonder what's going in that spot.
Would love if Elephant & Castle made a return
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  #1160  
Old Posted Mar 11, 2015, 3:44 PM
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Would love if Elephant & Castle made a return
How about a Tim Horton's? LOL

LOL...and I don't even drink coffee.
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