Quote:
Originally Posted by isaidso
Airlines should be contractually obligated to get passengers to the destination paid for and pay all expenses incurred if there are delays. Asking passengers to buy insurance is double dipping imo.
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If you look at any airline ticket (which constitutes a contract) there is no guarantee of landing at any particular destination. If you buy a ticket from Ottawa to Fredericton but the weather is bad in Freddy, you can be dumped at Halifax or Saint John and you're on your own. This has actually gone before the courts and has stood up.
You have to be compensated for mechanical delays, scheduling issues, or anything within the airline's control, but weather constitutes an act of god for which they have no control over and they have no responsibility to customers for what they cannot control. Insurance comes from a 3rd party, not the airline usually, so there is no double dipping (I always go through a travel agent). It's the same as buying insurance on a vehicle or home, you do it to protect yourself against risk. For the sake of $60, buy the insurance. Same thing with your baggage. As per international convention, you are only entitled to $40 for any lost/damaged baggage. If you are checking any bag worth more than $40, insure it, which you can do at check-in most times. Otherwise, if your laptop is in a bag and gets dropped 2 storeys by handlers at Pearson, they can give you $40 and be done with it.