The STM won best of the best for outstanding transit system in North America 2010 from American Public Transportation Association.
http://www.apta.com/members/memberprogramsandservices/awards/Documents/APTA-Awards-Program-2010.pdf
Overall, I'm really happy with their service. The OPUS smart cards work like a charm. Their collaboration with Communauto car share and BIXI bike share allows you to have unlimited transit and bike use as well as car share membership- for only 78$ a month (47$ student/seniors). They sponsor major festivals like Osheaga, MUTEK, Salon de l'Auto etc. Ex: when you buy Osheaga tickets, you can use them for free transit during the 2 days of the festival. The Funambus is a mobile bar/DJ booth at MUTEK and Piknic Electronik. They operate free shuttles during Nuit Blanche and stay open all night. They extended service for an extra hour- system wide- when Stevie Wonder ran late at the Jazz Festival.
Good job!
Now bring on the new metro extensions and trams!
Outstanding Public Transportation System
For public transportation systems that have demonstrated achievement in efficiency and effectiveness.
Category: Providing 20 million or more annual passenger trips.
Ranked 14th among top Québec corporations, Société de transport de Montréal (STM) provides some 1.2 million rides a day. Operating a fleet of 1,680 buses and a network of 202 lines in the greater Montréal area, the STM workforce consists of 8,600 employees. The métro extends over four lines serving 68 stations, and its fleet of rolling stock comprises 759 railcars.
Increasing service by 16 percent and ridership by 8 percent sums up the challenge undertaken by STM in its 2007-2011 Business Plan. To that end, the company adopted a series of strategic measures, while mobilizing its employees to reach its ambitious goals. The results for the 2007-2009 period are all the more impressive, having been achieved despite a difficult economy.
In 2009, STM recorded 382.8 million linked trips, which represents 19.5 million more rides than in 2006, a 5.4 percent increase. Regarding paratransit service, over 2.4 million trips were provided in 2009, a 16 per-
cent increase over 2006. The overall satisfaction level of customers progressed, from 84 percent in 2006 to 86 percent in 2009.
To produce such results, STM increased the number of initiatives and provided 18.5 percent more service than in 2006. The métro reached record levels of ser-some of the world’s oldest rolling stock (with an average railcar age of 36 years in 2009), the métro’s reliability improved more than 30 percent. In addition, service on the bus network jumped 18 percent to reach 77.3 million kilometers in 2009, a level unmatched in 15 years. Also, a historic agreement with the maintenance workers’ union lowered costs by $3.8 million and delivered 99.2 percent of service.
As workforce expansion and renewal leapt 30 percent between 2007 and 2009, STM spared no effort to recruit the most talented candidates and provided more than 200,000 hours of training to staff. To control absenteeism costs and occupational injuries, STM implemented an action plan that reduced absenteeism 5 percent, accidents resulting in loss of time decreased by 23 percent, and accident severity declined by 17.7 percent.
To increase ridership, STM launched a promotional campaign in spring 2009 focused on public transit and the environment. The campaign strived to convince the population to help the environment by using public transportation. A few months after its launch, the results exceeded expectations. The business community also greeted the new branding campaign favorably. Indeed, an increased number of businesses in the Montréal area showed interest in forging partnerships with STM to promote public transit as part of their major events.
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