I know the ERCB had a lot of the same issues... I was waiting up to 15 months to get some applications approved. And the issue wasn't that the application was deficient, but that the system was broken.
They did a number of things to fix it up:
- an online system for submissions (DDS), so that people can review what other applicants have done in the past, and what stage of processing it is at, it also sets deadlines throughout the process to accelerate the process, and establishes contact information for both parties, all data is captured and organized online
- standardization of a lot of issues through amendments of directives, and creation of a routine and non-routine processing flow path
- most issues are handled in parallel rather than a linear processing flow path
- hiring more people to clear out the backlog
The ERCB has gotten processing times for some applications down from 15 months to average about 3 months.

I think it would be interesting to examine how the ERCB was so effective at reducing processing times and how it has increased transparency as a comparative study.
Corporations need government to move at a reasonable speed for business, and there needs to be transparent standards for getting a fast-tracked approval. There is no reason why Calgary couldn't build the best application processing system in North America. A more transparent system would also help the more volatile condo market track potential future supply and improve business robustness.