
I actually have an Air Canada success story for today, to keep me happy.
I called in and very nicely explained that today the flight I booked to Boston was selling much cheaper than what I paid. And I got the difference refunded~!
I take the be overly nice to phone people approach. It throws them off-guard...
Surprisingly the same thing did not work with JAL. They made me cancel and pay a cancellation fee, to save 50%
Probably because they are used to polite people. Curse you, Japan! Seriously. The first time I went to Japan I was mesmerized by the fact they still bow while conversing on the phone.