Quote:
Originally Posted by officedweller
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Vancouver Sun Reporter Kelly Sinoski puts debit card in - but obviously with magnetic stripe on the wrong side (or does Scotiabank for some bizarre reason have its magnetic stripe along the bottom of the card?) - gets invalid reading.
Tries again (after spinning the card around) and it works - after showing the world her PIN number...
Was that a "set-up" for sensationalization of the problem??
http://www.vancouversun.com/Commuters+ticket+ride+Vancouver+Canada+Line/1925623/story.html
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I gave the ticket machines a go last week and they were horrible.
First, there are no prompts at all on the screen at eye level (the one you look at). It just sits there like it is waiting for you to put your card in, so you put it in, but it does nothing. The old machines would tell you to remove the card when you need to, even GAS PUMPS do that. The new machine says nothing. Just some blinking lights on the card reader... and the blinking lights make it look like it's busy thinking (like a computer), not telling you to do something.
And it goes against chip card usage. On any reader I've used a chip card on, you are supposed to put in your card, leave it in, put in your pin, and pull it out when you are done. This goes against that standard.
The machines are absolute garbage. I'm amazed anyone actually used them and said "yeah, that makes total sense, put them in the stations". It's like there is no Quality Control in Translink.
The screen should be linked with the card reader and a big giant message should pop up saying "REMOVE CARD NOW OR I'LL FREAK OUT!" or "LOOK AT THAT TINNY LITTLE PIN PAD WAY DOWN THERE RIGHT NOW, MORON!"
I was buying the tickets, for my parents, at Bridgeport, where there are 5 machines. Over half the people who came up to the other machines while we were there put a card in the machine and got the same "invalid card" message and then put in cash, I don't think anyone, out of about 15 people that tried, successfully used their cards.
They should have gone with some of the nicer card readers they have at some parking lots. It would be better if you put your card in, and the machine held it (no need to quickly remove your card at the right time) while you completed your transaction.
Other than the machines my parents loved the Canada Line. They said it was a better ride than the Underground or Paris Metro. They really liked the smooth, yet fast ride, and the announcements and signs on the trains and platforms. They were a bit worried about capacity of the trains and stations as it was quite busy when we rode.
Remove card on the blinking light. What idiot thought that up and thought it was a better idea than following the
established convention.