Shangri-La Hotel in Vancouver to Leverage Nortel Technology
Shangri-La Hotels and Resorts will open its first hotels in North America when it opens in Vancouver in January with technology including Unified Communications from Nortel.
The 119-room hotel, located in a new building in Vancouver, will feature access to personalized services - from messaging and mobility to room service and reservations - using Nortel technology but without allowing technology to intrude.
Nortel and channel partner Telus will provide Nortel Unified Communications technology to integrate voice, data and mobility services. This means staff will be reachable and available anywhere in the hotel at any time, allowing them to receive and respond to every guest request on a timely basis.
"Enhancing the guest experience is our top priority, and having staff reachable anywhere in the hotel at any time through intuitive, easy-to-use technology is a key part of our strategy," said Stephen Darling, regional vice president and general manager, Shangri-La Hotel Vancouver. "We have confidence that Nortel's solution will play an important role in helping us deliver both guest and employee satisfaction."
"Nortel is helping Shangri-La Hotel Vancouver create a unique retreat from a busy, frantic, hyperconnected world," said Joel Hackney, president, Enterprise Solutions, Nortel. "The real challenge is to do this without losing the benefits of being connected. That's a tall order, but Shangri-La trusts that we're up to the challenge."
The unified communications solution for Shangri-La Vancouver will include Nortel's Communication Server 1000, Ethernet Routing Switch 5500 Series and 4500 Series, Hospitality Messaging Server 400, Contact Center 6.0, Wireless LAN 2300 Series and a variety of fixed and mobile IP phones.
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