Quote:
Originally Posted by mr.x2
I haven't been on Air Canada for a very long time to a point i can't even remember what it was like....describe your experience, how is the food like?
I usually fly Japan Airlines on my way to Asia, all except one time during spring break when i flew Cathay. I've gotta say that JAL is awesome - great food, great service, and abundant washrooms. I hated Cathay - the food wasn't great and the washrooms were absolutely disgusting (long lineups too because there were like 2 washrooms for 100 people).
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I flew in May from Seoul to Vancouver. Originally departed from Singapore to Seoul via Singapore Airlines.
Compared to Singapore Airlines, its like night and day.
During the flight I pressed the attendant button, no one came, initially I thought that maybe the lamp was broken, so I pressed it a couple more times, again, no one came....
After the flight I talked to my mom who was sitting in a different seat and she also pressed the attendant button and no FA came. Seems on Air Canada, they don't respond to passenger requests.
Once their work "was done" (i.e. meal service), they would sit on the seats reading their own magazines and I saw one of them sleeping on the last row. One has to physically walk to the back to ask for water etc.
Regarding the meals, they try to nickel and dime you as much as possible. Small portions, bad food and *everything* is served in disposable plastic bowls, cups including the utensils. If anyone usually flies with JAL or any other Asian carrier, this is usually pretty shocking and unusual...
Also the service of the food and recovery of the trays was so slow that most of the passengers got really annoyed and just starting bringing their own trays back into the kitchen.....
The flight was about 90% Korean and I think they were quite annoyed and pissed at the service.
Also at the beginning of the flight, there is no drink service with peanuts or anything. You had to wait until meal service to even get a drink.
I was on the retrofitted 767s with the touch screen IFE, and they didn't turn it on until after meal service. On Singapore Airlines, the IFE is usable from the time you board the aircraft and usable during takeoff!
IFE was not bad, but its touch screen based, so that means you had to stick out your arm a lot if you like "surfing" the system. Also there was a menu for games but it seems that it isn't implemented.
I notice that for a majority of routes that AC flies to Asian destinations, most of the aircraft (e.g. A340) that they use do NOT have the IFE.
Also the FA's attitude towards the passengers once was of indifference, they didn't seem happy to do their jobs and just wanted to "get it over with".
I forgot to mention the washrooms. When the washrooms were running out of paper, the FAs just got some paper towels and just stacked it on the counter of the washroom. They didn't even bother putting it into the paper holder.
With such an in-flight experience, one has to wonder how Air Canada can attract new customers...(Other than their monopoly routes)