Posted Jan 14, 2008, 9:44 PM
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Unregistered Loser
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Join Date: Jul 2007
Location: NB
Posts: 1,412
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New home for tax office call centre
Relocating Canada Revenue Agency workers move into McAllister Drive building
Bruce Bartlett
Telegraph-Journal
Published Monday January 14th, 2008
Appeared on page C2
SAINT JOHN - An attractive new professional building on McAllister Drive will soon be home to Canada Revenue Agency's call centre employees.
The 135 workers, who have been crammed into improvised spaces at the tax office at 126 Prince William St. since 2005, will move today.
For nearly three years Saint John has been home to one of three national call centres dealing exclusively with business enquiries.
Last year the Hardman Group put forward a proposal to add two stories to Market Square to accommodate the call centre, but the bid was turned down by the federal government. Last March Public Works decided to go with a bid from Protos Development, a company in Windsor, Ont., to build the new centre on McAllister Drive.
It will be leased by the government for 10 years with options for two extensions of five years each. The value of the lease cannot be released until it is registerd with the provincial government, said Rory Matchett, a spokesman for Public Works.
Although the call centre currently has 135 employees, the new building has space for 177, said manager Joelle Smith.
"Right now we are recruiting, we are continuously recruiting and we expect to fill all the seats here eventually," she said. "We don't have dates, but our business is continuing to grow."
At one time, tax centres in each province answered all types of questions, but it was found to be more efficient to set up three specialized units to deal with business questions, she said. The other two are in Toronto and Edmonton.
Smith, who has been working in the uptown for nine years with the agency, said she will miss the area but is excited by the new building that was specifically built to meet their needs.
The centre of each floor of the two-storey building has been set up with meeting rooms and washrooms, leaving the outside walls for call centre work stations with access to natural light.
People will miss the uptown but it is a fresh new building close to a lot of amenities on the east side, Smith said.
All the other divisions of the Canada Revenue Agency will remain at 126 Prince William St., including the counter service, where people can walk in to make payments, said spokeswoman Heather Cameron. The audit and collections sections will also to continue to operate out of Prince William Street.
"So for our clients it is business as usual," she said.
Moving the call centre to McAllister Drive won't free up a lot of space in the Prince William Street location because the workers in that section were squeezed into meeting rooms, boardrooms and training space.
The call centre jobs require an introductory accounting course and pay between $43,500 and $49,000.
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