Quote:
Originally Posted by GTviajero81
And see my friends, this is what those of us who work in the airline industry deal with day in and day out. A statement such as,
"I understand that the airline industry is complex but isn't everything else in the world? If this industry is so complex for Delta, maybe they shouldn't be in it."
makes no sense. Show me a company, with the scope of an operation like an international airline, in any industry that runs perfectly and then we (fellow airline workers) shall agree with said statement. Otherwise, c'est la vie.
Now this statement:
"
You are not having problems with Delta because you actually have good experiences with them or you just happen to ignore the big elephant in the room, just like most people in Atlanta, whom claim that living in city is more convenience, but yet they have just as bad traffic and high crime rate."
doesn't really hold water. I live in the city. And I laugh at all the poor suckers when one hears the traffic report of, "Right now trip times on 400 from Hwy 20 to the Perimeter is one hour and 20 minutes. Forget about the Inner Loop as trip times from 75 to 78 are well in excess of over an hour......"
Yeah, right! I've gotten so used to quick trips in my car that my drive to work at the airport tires me as it is my longest trip...East Atlanta to the airport. Wow! And the regarding the crime thing...I feel more wary about walking around parts of Norcross and Riverdale than I do in Downtown/Midtown.
And now the statement that really got me:
"You know it doesn't matter if I fly 1 or 2 times a year or 365 times a year. I didn't pay for sub par (i.e. Delta) services and I don't want to deal with one. This is MY choice..."
You didn't pay for sub-par service? Correct me if I am wrong but I do recall a few pages back you ended up flying on so many carriers in order to obtain the cheapest ticket. More power to you, and there is totally nothing wrong in procuring the best deals, but buddy, you and the majority of the flying public need to realise something...YOU GET WHAT YOU PAY FOR!
Talk to us about sub-par service when you buy a Y-Fare or Business or First. I don't think many people realise what sub-par service truly is. Sub-par is paying for something and not getting your money's worth. If you pay US$99 to fly cross-country do realise that you will get basic service. If you pay US$699 to fly in Business Class to the West Coast, well then you shall be treated quite commensurately. I loathe to think what would happen should carriers like Ryanair or Aer Lingus were to operate in the US on a domestic basis (I know that there is SkyBus, but their presence is hardly felt in the grand scheme of all things in US Aviation). Imagine being sold lottery tickets in-flight under the guise of "giving money to poor Irish orphanages". Or having to pay Euros3.50 for literally a cup of water or tea. A hot panini, if I recall, is about Euros8-10 (It's been about a month since I last flew on them).
In the end all that I am saying is that we in airline business don't purposely set out to make one's flying experience a misery... in fact quite the opposite. Our day is better when your day is better. With that being said, we can only operate within the parameters/tools that we are given -- and when passengers/customers demand lower/barebones fares, well then, we are obliged to meet such demands and consequently have to eliminate some amenities.
|
I completely agree with you on the point that I get what I paid for. I certainly was fine with spirit cheap flight having uncomfortable seats. This is where I beg to differ. Frontier went above and beyond my expectation (realistically, I don't ask for very much) with their pleasantness and extremely nice plane. My biggest gripe with Delta was always with their customer service. I could careless about their old camp airplane but I cannot stand rude people.
I worked in the customer service industry for 8 years and somewhat now in the legal field, I know how hard it is to deal with horrible customers who have bad attitude and want everything to be given to them.
Therefore, I know how hard it is for the check in personnels and flight attendant, but it irate me when I come with pleasantry but yet they don't reciprocate. I mean all I ask is a hello, a thank you, a please, a smile, and I'll do the same. Is that too much to ask?
I think most people on here are confuse with my post, I am not asking for materialistic thing on these airlines (pleasantry does not cost a lot of money). All I want is to deal with pleasant people. I mean my flight on US air was great. I mean their A/C didn't work, but the flight attendant was very funny about it and made the situation a lot better.
Spirit made their customers pay for everything, I certainly didn't mind it because I knew what I was paying for. You see I was fine with all three airlines because their people were extremely nice to speak to unlike my bad experiences with Delta (ok, except one time when my sister flew with them a month ago, where a lady was very nice and courteous,)
On to other points,
I walked to work and school in midtown and downtown. I have been verbally assaulted many times for money by homeless people and by thugs making discriminatory remarks. I used to live in Lawrenceville and now in East Cobb and I have never have to deal with that.
People who are responding to my post, my remarks are NOT for you personally. I am sorry if you do but that's not my intention. All I wanted to do is point out the flaws and hoping people would try to make for the better. However, judging by the responses on here, I'm not sure about that anymore.
STrek, maybe you should be more like GTviajero81(ie. calmness when explaining yourself), all that anger is not healthy. :-)
Prev
Linear Mode
