Anecdotally, the number of homeless and violent riders has noticeably dropped in the year+ since I started riding the B Line. The higher fare gates and LAPD monitors nearby, the ambassadors on the platforms, and the LAPD checking Tap Cards on board the trains have combined to make a truly positive impact.
Homelessness has dropped 57% on Metro system since 2024, count finds
Colleen Shalby
Los Angeles Times
August 5, 2026
Homelessness on Metro’s rail and bus system has dropped by 57% since 2024, the agency announced this week.
Despite homelessness rising in Los Angeles and throughout L.A. County since 2025, the count on Metro’s buses and rail found a 31% drop over that year. Taken the evening of January 20, the estimate found 395 to 517 unhoused individuals on the system compared to 631 to 684 in 2025 and over 1,000 in 2024.
“This continued decline reflects the dedication of Metro employees and our many partners who work every day to address homelessness with compassion, accountability and coordination,” Metro chief executive Stephanie Wiggins said in a statement. “Creating the Care-Based Services Division reinforced our belief that public safety is strongest when care-based services and enforcement work together.”
After a 2024 surge in violence against bus drivers and on trains coincided with a significant drop in ridership, safety became a top priority for Metro leaders. The board approved the formation of an in-house police and emergency management department and brought in a longtime police chief to oversee the operation. Metro launched a program to better oversee its 300 ambassadors, homeless outreach teams and intervention specialists, who are tasked with proactively assisting riders, de-escalating mental health crisis situations and pre-empting gang violence without the presence of armed officers.
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