Quote:
Originally Posted by Dartguard
Home Hardware can and does pivot to local customer needs quicker than National chains as the guy that can make things happen is usually standing in front of you. Burnside does huge business as employee's in the Park will pick things up there mid day as opposed to going to their local store. HH has 1200 all Canadian Family owned stores that have become in most locations the General store. NONE are alike in assortment, layout or business practice.
The three stores you mentioned are all owned by the Payzant Family and they do know their business but people are people.
|
As a brand and sometimes as a national chain, I also like HH very much and would prefer to support them over the orange box or the NB green box. But man alive, they make it hard. Having their only local store of any size in Sackville is strike one as that is a long haul for me to get to. The Burnside or Cole Harbour ones are closer, but Burnside is more of a lumberyard than a retail outlet - they have a limited selection in the store itself and finding things is a real challenge assuming they even have it - and CH is a real mystery. They did a nice reno there a few years back when they moved in, but I cannot find anything on the shelves much of the time and staff know nothing. You get directed to their order desk at the back of the store who then generally tell you to go see so-and-so somewhere else who might know, only for that person to be not there or — chit-chatting with someone. I have never been in a more frustrating retailer where I had to invest so much time and energy trying to just buy something. I still need to try online buying with them but I do not have high expectations. After dealing with all three of the firms mentioned in this post, by far the easiest, least expensive and best service came from HD.
Semi on-topic, last year I tried them as a buy/install supplier during a major reno, and while they guy who came to measure and prepare the quote was quite personable, the quote was ridiculously high and subsequent research into the quality of their subcontracted work was the clincher, as people had few good things to say about them.