Along with a new GM, OC Transpo needs more democracy
The pending departure of Renée Amilcar presents a fresh opportunity to restructure the transit agency's governance and really listen to its users.
By Nick Grover
Published Jun 25, 2025 | Last updated Jun 25, 2025
Renée Amilcar will step down as OC Transpo general manager on July 18. I can’t say I blame her: being the face of a crumbling public transit system with no means to fix it is a deeply unenviable job.
Of course, she is fully responsible for certain decisions, such as the specific route changes we’ve all been enjoying under the “New Ways to Bus” era of longer commutes and more transfers. But those are, to be maximally charitable, the result of having a very limited toolbox with which to address Ottawa’s longstanding, structural transit issues.
Ultimately, the general manager operates within parameters set by the mayor and city council, who for the last several years have approved sub-inflationary tax increases, have underfunded bus service, and have upheld car-centric city planning. As a result, OC Transpo has neither enough buses to run frequent service nor any dedicated lanes to keep its busiest routes out of traffic; these bedrock issues are political choices. We can’t expect a new general manager to do any better with the same limited resources, provided by the same mayor and council.
Making Ottawa an affordable place to live, with far less traffic and air pollution, requires good public transit. Years of fare hikes and austerity budgets have made this impossible. Transit is far too important to get wrong; if the politicians can’t figure it out, they should hand the reins to those who live it every day.
Selecting a new general manager is an opportunity to democratize OC Transpo. Rather than being hand-picked by the city manager, a hiring committee composed of those most impacted by transit service should make the selection. Representatives from groups with democratic membership structures, such as the bus drivers’ union, student unions and rider advocacy groups would fit the bill. A general manager serving at the grace of these interests would be much more broadly accountable to the public.
This same committee could become a permanent feature of the OC Transpo governance structure, placing those who use and operate transit at the decision-making table. Route planning can and should involve direct input from riders, who know best what makes the system work or not. The annual transit budget should be drafted by this committee, before the budget directions are set, to reflect what matters to the people of Ottawa, not just to politicians and city staff. This is more likely to result in sorely needed investments: frequent service, transit priority infrastructure, better maintenance, affordable fares and an adequate fleet of Para Transpo vehicles.
A messy back-and-forth with the transit committee is an inevitable outcome of this participatory budgeting, but that’s not a bad thing. That’s what a truly democratic process looks like.
By contrast, let’s review how things work now: transit riders present themselves like beggars at committee meetings, trying to convince our elected representatives to care when they’ve repeatedly shown they don’t; we play our part in the theatre of municipal public consultation, wasting time and energy while our transit system rots beneath us.
There’s an old saying that feels more and more like the path we’re going down: “First they cut it, then they criticize it, then they privatize it.” We hear over and over how Ottawa is struggling to fund transit while road-widening projects, Lansdowne and the police budget never want for cash. City Hall has been running bus service into the ground for 15 years; I don’t fault anyone for being so fed up with lousy service they’d welcome a private operator. But it’s not the way forward. Simply put, if we want reliable, affordable and accessible service for all, those priorities — not cost savings or profitability — must be the central focus of the new general manager. To get there, the public must have a say in public transit.
Nick Grover is an executive member of Free Transit Ottawa, a grassroots community group advocating for affordable, reliable and accessible transit in Ottawa.
https://ottawacitizen.com/opinion/oc-transpo-democracy