Quote:
Originally Posted by kmcamp
Perception is reality though, despite the facts.
OC Transpo's official numbers for Line 1 and Line 2 is 98%
Montreal Metro's official number is 98%. REM, even with it's recent issues is 98%
TTC Line 1 is 75%, and Line 2 91%:
Translink is 88%
NYC Subway is 82%
But in all those cities, people have had trains for decades, and are used to outages. Until now, most people in Ottawa's impressions of train reliability are based on visiting other cities, and generally on tourist trips you aren't going to catch the bad day on the subway.
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Thanks for providing those numbers. I figured O-Train Line 1 would be better than TTC Line 1 but not by such a wide margin. I'm also shocked to see the SkyTrain that low.
You are correct, perception is reality. However, I'd argue the loudest complainers are the ones who never travel at all. Instead they have a "grass is greener" mindset where they're under the impression Ottawa is the only city with such problems. They project these opinions online and the reddit hive-mind takes over, and before you know it, people believe in realities that differ from what they actually experience.
A family member of mine moved to NYC two years ago. Before they left, they raved about leaving the O-Train's struggles behind in favour of a "world-class" system like the MTA subway. When I went to visit them last summer, I was surprised to hear them suggest we take an uber to avoid the subway's service unpredictability (along with a whole host of other problems such as safety concerns).
I like to believe the silver lining of Ottawans' incessant complaining is that it will ideally breed a higher standard for us, regardless of how we perform compared to other cities. Unfortunately, I think we're past that point and instead, planners and officials have just grown apathetic, plugged their ears and said, "you'll complain regardless, so why bother trying? You get what you get".