Quote:
Originally Posted by sailor734
Lack of flights to the Maritimes (especially YSJ) and zero excess capacity are glaringly apparent when there are any disruptions.
We got a real lesson in this on Friday.
Family member was flying YSJ to TO on Friday and then on one of AC's twice weekly flights to Bermuda Sat morning. Weather in TO Friday evening meant they actually circled Pearson for awhile and then diverted to Montreal. Chaos ensued as the weather hit Montreal early Saturday causing multiple cancelations. That's fine and bad weather is certainly not AC's fault. How they deal with the fallout from it however........
Air Canada's only solution on Saturday was to offer to return this person to SJ on Monday afternoon which would be after being stuck in Montreal for 3 nights. (AC's next flight Toronto- Bermuda won't be until next Thursday) Zero willingness to reroute them or book them an AC flight to the US and then onwards on an American airline. Zero effort to get them to their destination.
They ended up abandoning their outward leg and buying an American Airlines Montreal-Charlotte-Bermuda ticket for this morning.
Air Canada's attitude can be summed up as "too bad....— to be you"
I know this story is just one of millions in recent years and probably not as bad as many but you have to wonder how air travel has deteriorated so badly? It's especially bad in a small, underserved market. Missing a flight or a connection doesn't mean being inconvenienced for a few hours. it can mean being stranded somewhere for days.
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As someone that was just flying with Air Canada this weekend my experience was 1000% different.
I booked roundtirp to Dominican on the 4th and left on the 6th and was scheduled to leave Punta Cana on the 13th.
For the return leg the airplane coming to Punta Cana from Halifax was delayed about 3 hours, so my flight home to Halifax was cancelled. Within 5 minutes of the announcement, I was sent to a bus and took to a 5 star resort to stay for the night and got picked up the next day, given a food voucher for the airport of $28 USD and flew home.
Some friends of ours were caught on the earlier flight to Fredericton which got diverted to Montreal where they had to stay for 16 hours or so.
But I think because Air Canada still made the effort to take off and get home, their view is the weather is an act of god and they can't control that. Plus technically you've been brought to your home country.
Where as my flight was cancelled either and or both due to the weather or not wanting pilots to be on the clock for more hours for safety reasons?
Strange all around but couldn't be happier with Air Canada's service this weekend. An extra day in a nice resort with more free drinks and food is always good