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Originally Posted by alps
Do you mean the "new" Infirmary is poorly designed? Or the QEII complex of buildings as a whole?
I have spent some time in the Infirmary recently and found myself wishing I could get my hands on a floorplan of the place. Access from Robie Street seems awkward but maybe there is a functional reason for that.
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Yes, I am talking about the "new Infirmary" although I don't know anyone who actually calls it that. We had an Infirmary that was demolished shortly before the new place was built but I never understood why they decided to recycle the name. Just to confuse folks I suppose.
I have a story about it. The year it opened (1997?) I had knee surgery at the VG in January or February. That was a story in itself but I'll spare the details. At some point afterwards I had a follow-up in the ortho clinic. I got a letter in the mail saying my appointment had been moved to the new ortho clinic in the new Robie St facility. If memory serves there was no parking garage off of Robie then and just a surface lot. I limped in and was directed down a long corridor to the clinic at the far end, quite the hike for people with ortho issues. Guess nobody thought of that. I don't quite get there before running into a huge number of people blocking the corridor. They were all ortho patients either trying to check in or having already checked in, looking for a waiting area.
It was essentially bedlam as people were totally unsure what to do or where to go. After some time I sift through the mob and get to a check-in desk where I am told it will be a while and that the waiting area off to one side and pitifully small was full, as I could see. So I retreat to the corridors along with all of these other people on crutches , in casts, etc. Those who could chose to sit on the floor but many elderly folks had to stand as best they could. It was just awful.
The noise was such that you couldn't hear your name when they were finally ready for you as nobody had thought to install any kind of intercom or other system to let patients know. By dumb luck I managed to finally get a seat in the little waiting area after a couple of hours and discovered that even it was actually 2 rooms divided by a wall with an open doorway, so if you were in the far one of the pair you still couldn't hear your name called. Good planning!
Eventually I got to see the ortho who worked on me. He was one of the better-known ones in town then, now deceased, and notable for being outspoken. We had always gotten along well and when he saw me and I commented on the mess outside he did a 15-minute monologue about how he and his colleagues had spent all sorts of time thinking about and helping design the kind of space they needed, only to have it all tossed aside. They were left with a badly undersized space in the most remote part of the facility with virtually nothing built as requested. His rant was epic.