Personal feedback from using gate
C72. (Domestic gate in the new Terminal)
Signage from A gates to C gates is pretty poorly done and can be confusing in areas. There were multiple people confused about getting to their gates while on the YYC Link. Even the driver was having a tough time explaining it to everyone.
No food near the gate, other than what Hudson News has to offer. We were told to get off at the main C wing to get food and then re-board the YYC Link to get us to our gate.
Seating was sufficient at the time but I can see it getting really packed if there were to be similar departure times on both C70 and C72.
Only 2 solo occupancy bathrooms are available.
First of all they divide the gate from the waiting area which I found ridiculous for two reasons:
1) You can not see the gate with the screen that has the destination and updated departure time on it. Once arriving you have to walk past the bathrooms just to confirm the gate on your boarding pass actually matches the gate and then return to sit down.
2) Because of the divide, instead of using the intercom, the WestJet CSA decided to come out and make the opening boarding announcement in person. She basically had to yell just so the whole gate could hear. This obviously can be done via the intercom but just showed how the gate not being visible is a poor design.
To add to it, the single occupancy bathroom doors do not close behind themselves. I was sitting near one and after someone came out the smell was so bad I had to move.
The walk to the aircraft had one more issue. The signage for the split between gate C70 and C72 is not great. It makes it look like C72 is up a flight of stairs unless you look past the first sign and see another C72 sign.
For someone who doesn't use airports much or speaks a foreign language, I can see it being confusing.
Overall I was pretty disappointed I had to use this gate especially for a WestJet flight. It would definitely make last minute connections tough to reach quickly. The YYC Link alone had a 3 trip wait and was definitely not that fast. Not sure why they didn't just use moving walkways. This would have also negated the need to pay drivers. Our driver almost crashed into oncoming traffic.
Only positive experience was the staff. Everyone was very friendly and happy to help.