Hartsfield Jackson Atlanta International Airport

[STrek777]

Originally Posted by GTviajero81

Thanks. I tell you, if there is anything that I have learned whilst in this business is intense patience. When one is holed up with customers all day long patience in describing and informing them on policies, raisons d'etre, and circumstances generally comes with the territory. The main thing is to realise that most people do not get frustrated at the actual situation that they are in, but instead are frustrated at the explicit lack of control and general ignorance to the reasons behind the modus operandi.

I couldn't have said it better myself.