Is Ottawa missing the bus on intercity travel?
Three years after the city made a new intercity bus terminal part of its Transportation Master Plan, what has happened?
By Bruce Deachman, Ottawa Citizen
Published Jul 29, 2026 | Last updated 2 hours ago | 6 minute read
When Charles Anderson and his son Matthew decided to take the bus from Ottawa to Montreal recently, they first got a lift from their homes in Pakenham to Laurier Avenue and Waller Street, where Charles expected to find a proper bus station.
Instead, all he and his son discovered was a bus-stop pole with a sign on it for Autobus Maheux — the Quebec-based carrier they were taking — as well as signs for Orléans Express and a couple of OC Transpo routes.
There were no obvious transportation facilities: no ticket counter, no information desk, no arrivals and departures schedule. There was nowhere to stow their luggage if they wanted to go for a walk, and nowhere to get a sandwich or a coffee. Meanwhile, the doors to the two OC Transpo shelters beside the bus stop were chained shut.
There was also no designated area for someone dropping them off to pull over, nor a place for anyone picking them up to wait. It’s only because the stop is located beside uOttawa’s Desmarais building that passengers can access a washroom and a place to wait inside, away from the elements. But those amenities belong to the university, not the transportation providers.
I couldn’t help but wonder what first-time visitors arriving in Canada’s capital might think of this welcome.
One can forgive Charles his confusion. He hadn’t taken an intercity bus since the station on Catherine Street was closed, sold and demolished after Greyhound Canada ceased operating in 2021. Since then, a couple of handfuls of regional and intercity bus lines have filled the transportation gap, but with a haphazard series of pickup and drop-off points at malls, the train station and street-corners.
Most disconcerting for Charles was the fact that he couldn’t purchase a ticket in person — he doesn’t make purchases with his phone. Thankfully, Matthew does, and the pair were able to board the bus.
“It’s really on you to figure it all out,” Charles said. “I just think it’s crazy that a big city like Ottawa doesn’t have a terminal.”
Ottawa has been without a centralized bus station for five years. Has anyone decided what should replace it? Or is the patchwork network that has grown in its place the new normal?
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https://ottawacitizen.com/news/local-news/deachman-ottawa-bus-intercity-travel