Quote:
Originally Posted by BlackYear
I noticed that as well. I thought maybe they have been closed since Bass Pro Shop moved in which closed off the back entrance. Didn't think there was enough foot traffic to support a coffee shop in the back of a book store.
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I had heard that the original reason for closing the Starbucks at the Chapters was a spat over whose responsibility it was to clean the bathroom. This wasn't a major issue pre-pandemic, but with aggressive cleaning needed during the pandemic, maintaining the bathroom became a major irritant.
Chapters insisted that Starbucks clean the bathrooms. Starbucks refused and closed down instead. The assumption was that Starbucks would reopen when the pandemic was over, but perhaps not.
Care and maintenance of a full service Starbucks is obviously a greater financial (and logistical) burden than operating a drive-thru facility. This seems to be the new way forward for Starbucks - suburban locations with a high volume drive-thru and a few hard seats inside the store rather than a downtown unit with comfy sofas, lots of people loitering and stealing wi-fi and no high volume drive-thru traffic.
I disagree with this new paradigm. Hopefully Starbucks will rethink this strategy in the future............