Quote:
Originally Posted by ac888yow
The customer never owes the business anything. If the business wants patronage it must demonstrate excellence in product, excellence in customer service, and excellence in management. Fear mongering your clients into spending is a risky strategy. Thinking that you can pick up your ball and go elsewhere to automatically achieve success is also a risky strategy. Being ignorant to local dynamics that are likely affecting people's discretionary spending and unsympathetic with that is simple douchebaggery.
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I agree. People go to hockey games to be entertained not to subsidize a team. Winning can be entertaining, but a close, well played game can also be entertaining. If you don't have a reasonable expectation of being entertained, people are less likely to risk purchasing a ticket.
One interesting idea would be to have a "good game guarantee" in which if Sens loose by more than 1 (or maybe 2) goals (ignoring empty net goals) during the regular season, all in attendance get some sort of credit (maybe 50% of the original ticket cost) towards the purchase of a ticket for another game. They might want to exclude games against Toronto and Montreal though because of the number of visiting fans.
As for the Playoff attendance thing, don't forget it was Melnyk who applied to have the capacity increased from 18,500 to 19,153 seated (20,500 including standing room) in 2004. If you use the original 18,500 capacity, only two of the post season home games would
not have been sellouts.
18,500 is a much more reasonable capacity for Ottawa. 19,153 seated makes it the 8th largest arena in the NHL (larger than both Vancouver's Rogers Arena and the ACC).