Quote:
Originally Posted by lrt's friend
Ecommerce will always have its limitations for products that you might try on or try out and when there is significant value in seeing the product personally. I would never shop for clothes or shoes on-line. I would never shop for a car or furniture on-line. Others might feel differently but I know that clothes and shoes are not consistently sized.
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Ecommerce is a much stranger beast then most of us think. The only industry that is somewhat protected from this phenomenon is pharmaceuticals, for obvious reasons, but even this will fall victim to ecommerce. Besides that, it's the wild west. I buy most of my bike gear online, as well as most of my electronics, insurance and all my supplements. I've also bought a fair number of pieces of clothing, including 3 pairs of shoes. Not related to retail but still indicative of the times... taxi rides. I'm a frequent user of Grab and Uber (booked online and paid online).
There's a false sense about luxury goods being shielded from ecommerce... the people who believe this couldn't more wrong. Individuals with money, when they make it themselves, are always on the lookout for a better price. My brother collects luxury watches and has purchased all of his 5 watches online through specialty sites. He also bought and sold his last 2 cars online. A friend of mine is making a living from selling Gucci, Louis Vuitton and Channel bags online only. She's never seen or met any of her clients in person.
I think that it's a generational thing. If you're in your late 70s or older, you won't be buying anything online. Boomers, the odd thing, GenX (like myself) about half and younger such Millenials and GenZ, probably 60 to 70 percent of all purchases with the exception of food.