a nice fuck you from VANOC to Staples customers.......
January 22, 2010.
Dear Valued Customer,
As has been widely communicated, due to the Vancouver 2010 Olympics, VANOC requires businesses located in the downtown core to reduce their vehicular traffic by at least 30% during the Olympics.
It is important for you, our valued customers, to understand the changes we will be making during the games to comply with this mandate.
During the month of February, Staples will offer the following delivery service within Olympic-designated areas:
All customers outside of the Olympic-designated areas will be serviced as normal.
For residences and businesses located WITHIN a restricted access area, we unfortunately cannot attempt delivery. However, orders placed will be available for pick-up between 9:30 AM and 3:30 PM at our Vancouver distribution centre located at 1125 Vernon Drive Vancouver V6A 3P5 for THREE (3) business days after order placement. To ensure you receive the right order, please provide one piece of ID at pick-up*.
For residences and businesses located OUTSIDE a restricted access area, but WITHIN the Olympic-designated areas, delivery will be limited and only attempted once between the hours of 6:00 AM - 12:00 PM. If delivery is unsuccessful, orders will be available for pick-up between 9:30 AM and 3:30 PM at our Vancouver distribution centre located at 1125 Vernon Drive Vancouver V6A 3P5 for the TWO (2) business days following the date of the unsuccessful delivery attempt. Please provide one piece of ID for pick-up*.
*The person picking up an order should be the one who placed it, or another designated person.
For a map outlining affected areas go to -
http://olympichostcity.vancouver.ca.
We highly recommend that leading up to the Olympics you place larger orders (before February 1st) and 'stock up' on your anticipated necessary supplies.
Please note that during the games, our retail stores will continue to operate for your shopping convenience. To locate the nearest store, visit
www.Staples.ca/findastore.
If you have any questions about our modified delivery schedule, please speak with a customer service representative at 1-800-668-6888.
We greatly appreciate your cooperation and understanding during this exciting time in our city's history.
Sincerely,
Peter Watanabe
Director of Marketing, Staples Business Delivery