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Originally Posted by Feathered Friend
I had to post this somewhere just to blow off a little steam. I had a rather nasty experience at the UDP tonight with one member of the city staff.
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Originally Posted by jlousa
Sorry to hear that, and you aren't alone. There is certain members of city staff and councilors that mock members of the general public that attend open houses, meetings etc.
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Originally Posted by misher
Exactly. I swear the city just sends its low level staff and not the real decision makers. I do wonder if they get overtime for being there.
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I wanted to take a moment to thank everyone again for their support over the last couple weeks. They were certainly tough ones, but your encouragement made it easier to keep going.
We have a positive relationship with many of the staff from various departments, so this incident with a member of the admin team caught us both off guard. After speaking with those in city management, I can say their response and handling of the matter was to my satisfaction.
I'm deeply sorry to hear that you've had similar negative encounters, Jlousa. One day we'll have to go for a drink (coffee or otherwise) and trade horror stories.
Generally, our experiences have been that the engineering, development, and planning staff are willing to explain and entertain all sorts of feedback from Vancouverites, even in spite of some horrific abuse.
Obviously those attending the open house events aren't the department leads, but they aren't the same as the admin clerks at the UDP. They are people who have completed masters programs and make a good salary, at least according to the Vancouver Sun. To clarify, they don't get overtime for these events, but they are compensated with in lieu time off.
At the end of the day, for us, this feels like it was a one off event, rather than a representation of the culture of city staff.